Jalisa Marshall
Mobile,AL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
Work History
City Carrier
United States Postal Service, USPS
06.2016 - Current
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Placed packages and letters in mailboxes.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Worked closely with other employees in mail office and handled various administrative tasks.
- Pleasantly greeted and engaged customers, assisting with any mail-related issues.
Admissions Clerk
East Point Hospital
01.2014 - 06.2016
- Greeted patients warmly to increase comfort and create rapport.
- Safeguarded patient data in compliance with HIPAA and East Point Hospital's facility policies.
- Assisted in patient admission process based on federal and state laws.
- Collected information, forms and signatures from patients or family members to create efficient admissions experience.
- Verified insurance information, collected payment or co-payment for services and created record of visit for future billing.
Customer Service Representative
Sears Call Center
03.2011 - 05.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
Education
Associate of Applied Science - Accounting And Business Management
Coastal Alabama Community College
Bay Minette, AL05.2024
High School Diploma -
Ben C Rain High School
Mobile, AL05.2010
Skills
- Information Security
- Data Entry
- Operational Reporting
- Budget Control
- Project Planning
- Tax Accounting Specialization
- Microsoft Word and Excel Efficient
Timeline
City Carrier
United States Postal Service, USPS
06.2016 - Current
Admissions Clerk
East Point Hospital
01.2014 - 06.2016
Customer Service Representative
Sears Call Center
03.2011 - 05.2013
Associate of Applied Science - Accounting And Business Management
Coastal Alabama Community College
High School Diploma -
Ben C Rain High School
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