Jalisa Thomas
Lanham
Summary
Dynamic manager delivering exceptional customer service and team leadership, driving operational excellence and enhancing team performance.
Overview
8
8
years of professional experience
Work History
Smoothie King Manager
Smoothie King
2024.05 - Current
- Led team in achieving operational excellence through efficient workflow management.
- Mentored staff to enhance customer service skills and improve overall satisfaction.
- Implemented inventory control procedures, reducing waste and optimizing stock levels.
- Developed training programs to elevate employee performance and engagement.
- Streamlined scheduling processes, ensuring adequate staffing during peak hours.
- Analyzed sales data to identify trends and inform strategic menu updates.
- Fostered a positive work environment, promoting teamwork and collaboration among staff.
- Enhanced quality assurance protocols to maintain high standards of product consistency.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Front Desk Cashier
Bowlero
2024.07 - 2024.10
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Maintained clean and organized front desk area to enhance guest experience.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Resolved customer inquiries and concerns promptly, ensuring high satisfaction levels.
- Collaborated with team members to streamline cash handling processes, improving workflow efficiency.
Server
Bowlero
2021.05 - 2024.10
- Delivered exceptional customer service, enhancing guest experiences and fostering repeat business.
- Managed food and beverage orders efficiently, ensuring timely delivery to guests.
- Trained new staff on operational procedures and customer interaction best practices.
- Monitored dining area for cleanliness and organization, maintaining high standards of service.
Camp Counselor
Camp Discovery
2018.03 - 2020.03
- Led daily activities and programs, ensuring participant engagement and safety.
- Facilitated communication between campers and staff to promote a supportive environment.
- Developed creative lesson plans that encouraged teamwork and collaboration among campers.
- Monitored camper behavior, addressing conflicts and fostering positive interactions.
- Organized recreational events, enhancing overall camp experience through structured activities.
Education
High School Diploma -
Duval High School
Lanham, MDSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Staff management
- Complex Problem-solving
- Documentation and reporting
- Shift scheduling
- Sales management
- Budget control
Timeline
Front Desk Cashier
Bowlero
2024.07 - 2024.10
Smoothie King Manager
Smoothie King
2024.05 - Current
Server
Bowlero
2021.05 - 2024.10
Camp Counselor
Camp Discovery
2018.03 - 2020.03
High School Diploma -
Duval High School