Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jalisa Thomas

Lanham

Summary

Dynamic manager delivering exceptional customer service and team leadership, driving operational excellence and enhancing team performance.

Overview

8
8
years of professional experience

Work History

Smoothie King Manager

Smoothie King
2024.05 - Current
  • Led team in achieving operational excellence through efficient workflow management.
  • Mentored staff to enhance customer service skills and improve overall satisfaction.
  • Implemented inventory control procedures, reducing waste and optimizing stock levels.
  • Developed training programs to elevate employee performance and engagement.
  • Streamlined scheduling processes, ensuring adequate staffing during peak hours.
  • Analyzed sales data to identify trends and inform strategic menu updates.
  • Fostered a positive work environment, promoting teamwork and collaboration among staff.
  • Enhanced quality assurance protocols to maintain high standards of product consistency.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Front Desk Cashier

Bowlero
2024.07 - 2024.10
  • Processed customer transactions efficiently and accurately using point-of-sale systems.
  • Maintained clean and organized front desk area to enhance guest experience.
  • Assisted in training new cashiers on operational procedures and customer service standards.
  • Resolved customer inquiries and concerns promptly, ensuring high satisfaction levels.
  • Collaborated with team members to streamline cash handling processes, improving workflow efficiency.

Server

Bowlero
2021.05 - 2024.10
  • Delivered exceptional customer service, enhancing guest experiences and fostering repeat business.
  • Managed food and beverage orders efficiently, ensuring timely delivery to guests.
  • Trained new staff on operational procedures and customer interaction best practices.
  • Monitored dining area for cleanliness and organization, maintaining high standards of service.

Camp Counselor

Camp Discovery
2018.03 - 2020.03
  • Led daily activities and programs, ensuring participant engagement and safety.
  • Facilitated communication between campers and staff to promote a supportive environment.
  • Developed creative lesson plans that encouraged teamwork and collaboration among campers.
  • Monitored camper behavior, addressing conflicts and fostering positive interactions.
  • Organized recreational events, enhancing overall camp experience through structured activities.

Education

High School Diploma -

Duval High School
Lanham, MD

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Staff training and development
  • Staff management
  • Complex Problem-solving
  • Documentation and reporting
  • Shift scheduling
  • Sales management
  • Budget control

Timeline

Front Desk Cashier

Bowlero
2024.07 - 2024.10

Smoothie King Manager

Smoothie King
2024.05 - Current

Server

Bowlero
2021.05 - 2024.10

Camp Counselor

Camp Discovery
2018.03 - 2020.03

High School Diploma -

Duval High School
Jalisa Thomas