Jalisa Wright
BOWIE,MD
Summary
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures. Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.
Overview
8
8
years of professional experience
1
1
Certification
Work History
PC Technician
PRIME TECHNICAL SERVICES
05.2023 - Current
- Provided computer support services and IT-related customer service to full region.
- Provided phone and in-person support to users in areas which include e-mail, LAN/WAN, directories, standard desktop images and applications.
- Knowledgeable of building forms using Adobe Acrobat.
- Knowledgeable of deployment and management of Microsoft products
- Experienced in Remedy portal which includes opening/closing tickets, transferring and assigning tickets, and adding notation, files, and attachments to tickets.
- Knowledgeable on PXE reimaging and configuration management.
- Performed Active Directory functions such as unlocking accounts, creating/issuing accounts.
- Supported and maintained user account information including rights, security, and system groups.
- Set up workstations and ensured all networks had proper connections and all hardware & software worked properly.
- Distributed at home kits with proper forms and documentation.
- Maintained office PCs, networks and mobile devices.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Configured systems according to prescribed software and hardware frameworks.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Monitored systems in operation and quickly troubleshot errors.
- Performed troubleshooting and repaired peripheral devices such as printers and scanners.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
Security Monitor
NEWAGESYS, INC.
08.2021 - 05.2023
- Always maintains visual contact and proper line of sight with uncleared personnel.
- Monitor and escort uncleared persons in facility.
- Ensure security measures in accordance with installation policies and directives are adhered to by uncleared visitors.
- Maintain constant presence at central point of entry.
- Sanitize all classified areas prior to allowing contractors accessibility to their work site.
- Conduct the opening and closing of secured spaces.
- Ensure contractors have proper safety equipment prior to conducting work
- Conducting risk analysis to determine level of surveillance coverage and types of inspection required throughout construction progress.
- Write up statements when incidents occur.
- Ensure contractors do not bring electronic devices into classified areas.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Reported irregularities such as fire and safety hazards to maintenance.
- Permitted entry with escort for approved persons into secure locations.
- Monitored employee activities, confirming compliance with security regulations.
- Identified violators and escorted departing personnel to guard against theft of property.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Shift Manager
MASSAGE ENVY
07.2016 - 06.2021
- Opened and closed clinic functioned as manager/key holder forlocation.
- Answered phone calls, checked members in and out for appointments.
- Scheduled appointments and provided information regarding the Wellness Program
- Maintained cleanliness of clinic, including common areas and therapy rooms
- Assisted in administrative tasks.
- Completed multiple reports.
- Created tickets to appropriate contractors to resolve issues within clinic.
- Applied strategic sales offerings to maintain closing percentages.
- Provided training support to hourly employees on brand standards, corporate policies, and procedures, and focused on programs to exceed guest’s services.
- Provided training to new employees regarding the point-of-sale system, client data entry and windows operating system.
- Completed bi-weekly inventory counts and ordered clinic supplies to maintain business flow.
- Provided technical support for clients online account when having difficulty logging in and or scheduling.
- Planned and communicated orally and in logging daily/monthly goals each day.
- Exercised composure under pressure and in escalated customer service scenarios.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Trained and mentored new employees to maximize team performance.
- Tracked receipts, employee hours, and inventory movements.
Education
High School Diploma -
Bowie High School
05.2017
Skills
- Troubleshooting
- Software configuration
- Hardware Installation
- Software Installation
- Software Updates
- Application installations
- Desktop Technical Support
- Help Desk Operations
- Network Maintenance
- Network Troubleshooting
- Information Security
Clearance
Active TS/SCI with a CI Poly
Certification
- CompTIA Security +
- VCTA-DCV VMware Certified Technical Associate- Data Center Virtualization.
References
AVAILABLE UPON REQUEST
Timeline
PC Technician
PRIME TECHNICAL SERVICES
05.2023 - Current
Security Monitor
NEWAGESYS, INC.
08.2021 - 05.2023
Shift Manager
MASSAGE ENVY
07.2016 - 06.2021
High School Diploma -
Bowie High School
- CompTIA Security +
- VCTA-DCV VMware Certified Technical Associate- Data Center Virtualization.
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