Jalissa Brown
Monroe,Louisiana
Summary
Results-driven call center professional with solid experience in customer service and communication. Adept at resolving issues efficiently and maintaining high customer satisfaction. Strong focus on team collaboration, adaptability, and achieving targets. Skilled in active listening, problem-solving, and multitasking. Reliable and flexible in meeting changing needs.
Overview
4
4
years of professional experience
Work History
CNA
Mary Goss
06.2025 - Current
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reduced patient stress levels through effective communication and active listening skills.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Customer Support Specialist
Murphys - Remote
02.2025 - 06.2025
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
Healthcare Customer Service Representative
Omni - Remote
08.2021 - 09.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Streamlined appointment scheduling process by utilizing advanced software tools, optimizing time management for both patients and medical professionals.
Education
High School Diploma -
Franklin Parish High School
2021
Skills
- Typing 50WPM
- 2years of customer service experience
- 2 years of healthcare experience
- 2 years of call center experience
- Technical Support
- Data Entry
- Outbound calls
- Inbound calls
- Medical Terminology Knowledge
- POS systems expert
- Professional telephone demeanor
- Complaint resolution
- Multi-line phone talent
- Logging call information
- Performance improvement
- Verbal and written communication
- Calm disposition
- Proficient in Microsoft
Timeline
CNA
Mary Goss
06.2025 - Current
Customer Support Specialist
Murphys - Remote
02.2025 - 06.2025
Healthcare Customer Service Representative
Omni - Remote
08.2021 - 09.2024
High School Diploma -
Franklin Parish High School