Jaliscia Florence
Tupelo,MS
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Exceeds prescribed standards in work speed and quality.
Overview
2
2
years of professional experience
Work History
Sales Representative
Vector Marketing Compant
05.2024 - Current
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transaction
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Developed strong customer relationships to encourage repeat business
Data Entry
Remote
10.2023 - 12.2023
- Performed data entry into the student information system
- Performed data entry of customer information into the company database
- Assisted with patient check-in, registration, and data entry
- Completed data entry tasks accurately and efficiently
- Performed data entry operations using various software applications
- Ensured accuracy of data entry into the computer system
Customer Service Representative
Remote
03.2023 - 09.2023
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Answered inbound calls, chats and emails to facilitate customer service
- Developed strong customer relationships to encourage repeat business
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
Overnight Stocker
Walmart
03.2022 - 01.2023
- Organized goods on shelves, retrieving items from the back storage area, and removing defective items as needed
- Developed positive customer relationships through friendly greetings and excellent service
- Trained and served as a peer coach for new sales associates
- Experienced sales associate with a year of achieving and exceeding sales targets
- Acquired critical soft skills such as time management, organization, and attention to detail
Education
BBA - Business and Marketing
University of Mississippi
05.2025
Associates in Business -
Pearl River CC
05.2023
Skills
- Call handling expertise
- Multi-Task Management
- Sales Support
- Conflict Mediation
- Strong Work Ethic
- Customer Service
- Data Entry
- Proficiency in using computers & Microsoft
- Inbound and Outbound Calling applications
- Call Management
- Organizational Skills
- Complaint resolution
Timeline
Sales Representative
Vector Marketing Compant
05.2024 - Current
Data Entry
Remote
10.2023 - 12.2023
Customer Service Representative
Remote
03.2023 - 09.2023
Overnight Stocker
Walmart
03.2022 - 01.2023
BBA - Business and Marketing
University of Mississippi
Associates in Business -
Pearl River CC