Jalissa Rivera
Summary
Leveraged customer service and administrative expertise to streamline operations and boost efficiency. Enhanced team performance by implementing effective training protocols and meticulous record-keeping. Developed strong relationships across departments to ensure seamless communication and collaboration.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Cashier/Prep Line Cook
Devine's Bagel Shop
Milford, CT
05.2022 - 03.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Offered customers carry-out service at completion of transaction.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Maintained inventory of supplies, restocking as necessary for operations.
- Trained new staff on kitchen procedures and safety guidelines.
- Prepared ingredients for use in cooking, such as washing, peeling, cutting and seeding vegetables.
- Followed proper food handling methods as outlined by health department guidelines.
Administrative Assistant
Tampa Housing Authority
Tampa, FL
05.2023 - 10.2023
- Created and implemented administrative processes that aligned with organizational objectives and enhanced office efficiency.
- Cultivated strong working relationships with staff and management to foster collaboration.
- Supported management team with HR administrative tasks to ensure smooth operations.
- Assisted in maintaining accurate department and customer records.
- Directed customer communication to appropriate department personnel.
- Obtained signatures for financial documents and internal and external invoices.
- Participated in informal hearings with Compliance Specialist to gather information. with Compliance Specialist.
Accountant/Administrative Assistant
ACDi
Branford, CT
09.2022 - 04.2023
- Maintained invoice summaries and collection records to support effective monitoring of billing and cash inflows.
- Monitored balance sheets and income statements to evaluate financial performance.
- Processed financial documents, contracts, expense reports and invoices.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Conducted statistical analyses to determine trends and significant changes and wrote narrative reports explaining findings.
- Developed administrative processes to streamline operations and align with organizational objectives.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Maintained accurate department and customer records.
- Responded effectively to sensitive inquiries.
- Conducted inventory assessments and ordered office supplies to ensure continuous availability.
Administrative Assistant
Hillsborough County
Tampa, FL
08.2019 - 03.2020
- Established and organized physical and electronic filing systems to streamline document retrieval.
- Organized and maintained filing and document management systems, coordinating archiving and purging aligned with company document policies.
- Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures.
- Wrote email messages, and memos for management and proofread all documentation to provide error-free correspondence.
- Processed financial documents including contracts, expense reports and invoices.
- Developed and updated spreadsheets while generating administrative and logistical reports to support decision-making.
- Tracked and analyzed project performance data using Excel to provide timely reports and updates to customers.
Cashier/Customer Service
Shell Inc
Tampa, FL
01.2018 - 09.2019
- Managed profit and loss by implementing cash control measures, maintaining inventory, managing food costs, supervising labor, and reviewing financial reports to support operational goals.
- Coordinated receiving and stocking of merchandise to align inventory with customer demands.
- Ensured compliance with health, safety and sanitation requirements per federal, state and local standards.
Drive-Thru Cashier
Dunkin Donuts & Baskin Robbins
Tampa, Florida
09.2018 - 08.2019
- Processed customer orders accurately at the drive-thru window.
- Verified that orders were accurate and complete before delivering them to customers.
- Informed customers of deals and specials to effectively upsell and increase order value.
- Prepared beverages and food items following company recipes.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Tracked inventory and replenished supplies to ensure seamless operations.
- Scheduled shifts included nights, weekends, and holidays to support business operations., and maintained a calm, pleasant demeanor.
Fast Food Cashier
McDonalds
Orange, Connecticut
08.2012 - 02.2014
- Handled cash transactions accurately and maintained cash register integrity.
- Processed customer orders efficiently at a fast-paced service environment.
- Resolved customer complaints promptly to uphold brand reputation.
- Assisted team members during busy periods to ensure timely service.
- Inspected orders to make sure they were accurate before handing them to customers.
- Maintained cleanliness of work area throughout shift.
- Performed opening, closing duties such as restocking supplies and cleaning counters, tables, floors at the end of each shift.
Education
High School diploma - Upper secondary education
West Haven High School
West Haven, CT01-2011
Skills
- Customer service representative
- Cash management
- Inventory management
- Multitasking
- Food safety training
- Training
- Microsoft Word
- Google Docs
- CRM systems
- Attention to detail
- Conflict management
- Teamwork
- Leadership
- Financial reporting
- Product recommendations
- Financial reporting
Personal Information
Authorized To Work: US for any employer
Certification
Driver's License
Timeline
Administrative Assistant
Tampa Housing Authority
05.2023 - 10.2023
Accountant/Administrative Assistant
ACDi
09.2022 - 04.2023
Cashier/Prep Line Cook
Devine's Bagel Shop
05.2022 - 03.2025
Administrative Assistant
Hillsborough County
08.2019 - 03.2020
Drive-Thru Cashier
Dunkin Donuts & Baskin Robbins
09.2018 - 08.2019
Cashier/Customer Service
Shell Inc
01.2018 - 09.2019
Fast Food Cashier
McDonalds
08.2012 - 02.2014
High School diploma - Upper secondary education
West Haven High School