Jalissa Shreckengast
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Patient Access Representative
Geisinger
07.2023 - Current
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
911 Emergency Dispatcher
Clinton County Department Of Emergency Services
07.2022 - 07.2023
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Promoted a professional work environment by adhering to strict confidentiality policies and maintaining sensitive information securely.
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
Customer Service Flex
Space Needle LLC
08.2021 - 03.2022
- Accurately process transactions through a point of sale system for admissions packages and retail transactions.
- Make recommendations of packages and items to meet Guests'
needs. - Promote a clean, positive, courteous, and professional attitude and appearance to all Space Needle Team Members and Guests.
- Be a communications specialist: interface with Guests in all public facing areas along the Guest journey. Greet and converse with Guests in a friendly and outgoing manner
Education
Licensed Practical Nurse -
Central Pennsylvania Institute of Science And Technology
Pleasant Gap, PA12.2025
Skills
- Understanding Customer Needs
- Computer Skills
- Time Management
- Conflict Resolution
- Medical terminology knowledge
- Administrative and Office Support
Timeline
Patient Access Representative
Geisinger
07.2023 - Current
911 Emergency Dispatcher
Clinton County Department Of Emergency Services
07.2022 - 07.2023
Customer Service Flex
Space Needle LLC
08.2021 - 03.2022
Licensed Practical Nurse -
Central Pennsylvania Institute of Science And Technology