Jalitsa Ventura
Ozone Park
Summary
Medical professional with solid background in healthcare administration and patient interaction. Proven ability to efficiently manage patient records, schedule appointments, and handle insurance claims. Known for collaborative teamwork and adaptability to meet evolving office needs. Skills include managing electronic health records and patient communication.
Overview
11
11
years of professional experience
Work History
Medical Administrative Assistant
Mount Sinai Hospital
05.2025 - Current
- Assisted patients with appointment scheduling and registration processes.
- Maintained office organization, contributing to a streamlined workflow within the department.
- Assisted in pre-operative patient assessments, gathering essential medical history and documentation.
- Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
- Provided comprehensive education materials for patients regarding their upcoming surgery, answering questions and alleviating concerns related to the procedure itself or recovery expectations afterward.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Assisted healthcare professionals with patient examinations and treatments.
- Maintained accurate medical records using electronic health record systems.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
Medical Assistant
Wyckoff Heights Hospital
04.2024 - 04.2025
- Demonstrated adaptability in fast-paced environments while managing multiple tasks.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Supported front office operations through answering phones and greeting patients warmly.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Customer Service Representative
Magellan Health
11.2022 - 02.2024
- Assisted customers with inquiries, providing accurate information and effective solutions.
- Resolved complaints promptly, ensuring customer satisfaction and loyalty.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Managed claims inquiries, providing clear explanations of coverage and policy details to clients.
- Communicated effectively with clients to explain appeal decisions and processes.
- Developed training materials for new representatives on appeal protocols.
- Assisted customers in both English and Spanish, ensuring clear communication and understanding of inquiries.
- Managed a high volume of inbound calls while maintaining professionalism and empathy.
- Facilitated transition to remote work by setting up efficient virtual office systems, maintaining productivity during challenging times.
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
Customer Service Representative
MMC Group
04.2022 - 11.2022
- Utilized CRM software to track customer interactions and manage service requests.
- Assessed patient eligibility for Medicaid benefits, ensuring compliance with state regulations.
- Conducted comprehensive interviews to gather necessary documentation and information from applicants.
- Maintained accurate records in electronic health systems, ensuring data integrity and confidentiality of sensitive information.
- Maintained up-to-date knowledge of relevant laws, regulations, and policy changes affecting Medicaid eligibility determinations.
- Demonstrated excellent problem-solving skills in addressing complex client concerns, resulting in timely resolution and increased satisfaction.
Supervisor
Modern MD Urgent Care
11.2016 - 08.2020
- Trained and mentored staff on clinical protocols and customer service excellence.
- Supervised daily operations, ensuring adherence to best practices and quality standards.
- Conducted performance evaluations, providing constructive feedback to team members for professional growth.
- Managed inventory systems, ensuring optimal stock levels of medical supplies and equipment.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Managed customer inquiries via phone, email, and chat platforms to ensure timely resolution.
- Trained new staff on phlebotomy procedures, safety protocols, and equipment usage.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Conducted drug testing procedures ensuring compliance with regulatory standards and protocols.
- Trained new team members on safety protocols and testing methodologies.
Receptionist
Therapy-n-motions
08.2016 - 11.2016
- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
- Coordinated appointment scheduling and calendar management for multiple staff members.
- Educated patients on therapeutic exercises to enhance recovery and maximize outcomes.
- Trained new staff on operational protocols and best practices within therapy settings.
- Acted as a liaison between patients, their families, and therapy providers to foster open communication channels and ensure optimal treatment outcomes.
- Worked with children and molded teaching methods to align with age and skill level.
Medical Receptionist
Simon Raskin DPM
03.2014 - 06.2016
- Processed insurance claims, verifying coverage and addressing discrepancies for accurate billing.
- Managed patient scheduling, ensuring efficient appointment flow and minimal wait times.
- Checked patient insurance, demographic, and health history to keep information current.
- Collected blood samples using venipuncture and capillary techniques, ensuring patient comfort and safety.
- Sterilized medical instruments as needed.
- Assisted provider with procedures.
- Proven ability to learn quickly and adapt to new situations.
Education
No Degree - Psychology
John Jay College of Criminal Justice
New York, NYHigh School Diploma -
High School For Health Professions And Human Services
New York, NY06-2011
Skills
- Patient care and confidentiality
- HIPAA compliance
- Workflow coordination
- Fluent bilingualism ( Spanish and English)
- Multitasking
- Teamwork
- Customer service
Timeline
Medical Administrative Assistant
Mount Sinai Hospital
05.2025 - Current
Medical Assistant
Wyckoff Heights Hospital
04.2024 - 04.2025
Customer Service Representative
Magellan Health
11.2022 - 02.2024
Customer Service Representative
MMC Group
04.2022 - 11.2022
Supervisor
Modern MD Urgent Care
11.2016 - 08.2020
Receptionist
Therapy-n-motions
08.2016 - 11.2016
Medical Receptionist
Simon Raskin DPM
03.2014 - 06.2016
No Degree - Psychology
John Jay College of Criminal Justice
High School Diploma -
High School For Health Professions And Human Services
Similar Profiles
Cynthia John-OgamCynthia John-Ogam
Registered Nurse- Operating Room at Mount Sinai Health System: The Mount Sinai HospitalRegistered Nurse- Operating Room at Mount Sinai Health System: The Mount Sinai Hospital
Robert ReillyRobert Reilly
Emergency Staff Nurse at Sinai Health, Mount Sinai HospitalEmergency Staff Nurse at Sinai Health, Mount Sinai Hospital
Hanna KennedyHanna Kennedy
Registered Nurse, Operating Room at Mount Sinai Hospital, Sinai HealthRegistered Nurse, Operating Room at Mount Sinai Hospital, Sinai Health
Osvaldo MezaOsvaldo Meza
Revenue Cycle Reimbursement Analyst at Sinai Health System, Mount Sinai HospitalRevenue Cycle Reimbursement Analyst at Sinai Health System, Mount Sinai Hospital
Enrique AguilarEnrique Aguilar
Stocker at JD SportsStocker at JD Sports