Jaliyah Andrews
Worcester,MA
Summary
Professional administrative professional with comprehensive experience prepared for this role. Proven ability to manage patient records, schedule appointments, and facilitate communication within healthcare settings. Adept at collaborating with team members and adapting to changing demands. Skilled in medical terminology, data entry, and maintaining confidentiality. Reliable and results-focused with strong commitment to supporting healthcare operations.
Overview
5
5
years of professional experience
Work History
Unit Secretary
Salmon Health And Retirement
08.2023 - Current
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
- Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
- Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
- Enhanced patient care by efficiently managing medical records and promptly scheduling appointments.
- Upheld a high standard of patient service by addressing concerns and resolving issues in a timely, empathetic manner.
- Provided information for patient admissions and discharges to foster timely processing.
- Maintained clean and organized front desk, contributing to welcoming environment for patients and visitors.
Dietary Clerk
Salmon Health And Retirement
04.2020 - 08.2023
- Ensured timely delivery of meals to patients, contributing to positive feedback from healthcare staff.
- Printed menus, tray tickets, tallies and nourishment labels.
- Demonstrated adaptability by quickly adjusting to changes in meal plans or patient dietary requirements.
- Contributed to a safe working environment by maintaining cleanliness standards in food preparation areas.
- Assisted dietitians with nutrition assessments, supporting the development of personalized meal plans for patients.
- Supported menu planning efforts by gathering data on patient preferences and nutritional needs.
- Checked trays on tray line for accuracy, temperature and appearance.
- Streamlined communication between nutrition services and nursing teams, resulting in better patient care coordination.
- Focused on satisfying patients' food service needs and dietary requirements.
Education
Associate of Science - Nursing
Quinsigamond Community College
Worcester, MA01-2027
Skills
- Customer service
- Strong organization
- Appointment scheduling
- HIPAA compliance
- Patient chart maintenance
- Medical office administration
- Medical records maintenance
- Nursing station operations
- Detail-oriented approach
- Insurance verification
- Document management
- Electronic recordkeeping
- Payment collection
- Call light responses
- Documentation and recordkeeping
- Telephone reception
Timeline
Unit Secretary
Salmon Health And Retirement
08.2023 - Current
Dietary Clerk
Salmon Health And Retirement
04.2020 - 08.2023
Associate of Science - Nursing
Quinsigamond Community College
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