Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jaliyah McCarty

Jackson ,MS

Summary

Dynamic and results-driven professional with extensive experience at GE Appliances, excelling in customer support and problem-solving. Proven ability to enhance service quality and resolve complex inquiries, leveraging strong communication skills and CRM expertise. Recognized for training new team members and improving call resolution rates, ensuring exceptional customer satisfaction.

Overview

4
4
years of professional experience

Work History

Call Center Representative

GE Appliances
01.2025 - Current
  • Managed high-volume inbound calls to address customer inquiries and concerns
  • Provided accurate product information and troubleshooting assistance to enhance customer satisfaction
  • Documented customer interactions in CRM system for efficient follow-up and resolution
  • Collaborated with team members to improve response times and streamline call handling processes
  • Engaged in ongoing training sessions to enhance product knowledge and customer service skills
  • Resolved escalated issues by employing effective problem-solving techniques and ensuring timely solutions

Inbound Call Center Representative

Humana
Ridgeland, MS
12.2023 - 11.2024
  • Managed high-volume inbound calls, delivering exceptional customer service and resolving inquiries effectively.
  • Utilized CRM software to track customer interactions and ensure accurate record-keeping.
  • Assisted in training new representatives on call handling procedures and company policies.
  • Collaborated with team members to improve call resolution rates and enhance overall service quality.

Assistant Manager

Family Dollar
Jackson, MS
06.2022 - 09.2023
  • Supported daily store operations, ensuring compliance with company policies and procedures.
  • Assisted in managing inventory levels, optimizing stock placement for enhanced accessibility.
  • Trained new staff on customer service protocols and operational standards to ensure consistency.
  • Implemented promotional displays, increasing product visibility and driving sales performance.

Education

Dental Assistant

Delta Technical College
Ridgeland, MS

High School Diploma -

Provine High School
Jackson, MS
05.2025

Skills

Problem-solving skills

Customer support

Data entry

Customer service

Customer Service & Call Center Operations Healthcare Member Support (HIPAA Compliance) Conflict Resolution & De-escalation Data Entry & Documentation Time Management & Multitasking Team Leadership & Training Professional Communication

Timeline

Call Center Representative

GE Appliances
01.2025 - Current

Inbound Call Center Representative

Humana
12.2023 - 11.2024

Assistant Manager

Family Dollar
06.2022 - 09.2023

Dental Assistant

Delta Technical College

High School Diploma -

Provine High School
Jaliyah McCarty