
Dynamic and results-driven professional with extensive experience at GE Appliances, excelling in customer support and problem-solving. Proven ability to enhance service quality and resolve complex inquiries, leveraging strong communication skills and CRM expertise. Recognized for training new team members and improving call resolution rates, ensuring exceptional customer satisfaction.
Problem-solving skills
Customer support
Data entry
Customer service
Customer Service & Call Center Operations Healthcare Member Support (HIPAA Compliance) Conflict Resolution & De-escalation Data Entry & Documentation Time Management & Multitasking Team Leadership & Training Professional Communication