JA'LIYAH WILLIAMS
Summary
Highly organized and dependable candidate with a proven ability to efficiently manage multiple priorities while maintaining a positive attitude. Demonstrates success in taking on additional responsibilities to accomplish team goals. Results-driven professional focused on delivering exceptional support for customer needs. Effectively manages concerns and resolves conflicts to maximize customer satisfaction. Offers a strong background in customer relations and communication.
Overview
1
1
year of professional experience
Work History
Concierge
Woodmont Senior Living
01.2024 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
Education
Associate of Arts - General Transfer
Tallahassee Community College
Tallahassee, FLHigh School Diploma -
Crossroad Academy Charter School of Business
Quincy, FLSkills
- Strong written and verbal communicator
- Fast learner
- Customer Service
- Highly Adaptable
- Strong Work Ethic
- Effective problem solving
- Detail-oriented approach
- Interpersonal communications
Accomplishments
- National Beta Club
- National Honor Society
- Varsity Cheerleader
- Tallahassee Community College Dual Enrollment Student
- Kind and empathetic
- Efficient in Microsoft Office Prod
Dates
July,2024
Timeline
Concierge
Woodmont Senior Living
01.2024 - Current
Associate of Arts - General Transfer
Tallahassee Community College
High School Diploma -
Crossroad Academy Charter School of Business