Jaliyah Williams
Jackson,MS
Summary
Proven hospitality expert with a track record of enhancing customer satisfaction at Chilli's Grill & Bar through exceptional service and maintaining cleanliness standards. Demonstrates strong sales expertise and thrives in high-volume dining environments. Skilled in teamwork and communication, significantly improving service efficiency and customer experience.
Overview
1
1
year of professional experience
Work History
Server Assistant
Chilli's Grill & Bar
Jackson Ms
10.2024 - Current
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
Crew Team Member
Trustmark Park
Peral Ms
07.2023 - 09.2023
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Collaborated with team members to complete orders.
- Operated register to process payments and collect cash payment for order totals.
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Greeted customers at drive-thru and took food orders.
- Utilized strong communication abilities to relay order details clearly between front-of-house staff and kitchen team members.
Education
Murrah High School
Jackson, MsSkills
- Cleanliness standards
- Hospitality service expertise
- Sales expertise
- High-volume dining
Timeline
Server Assistant
Chilli's Grill & Bar
10.2024 - Current
Crew Team Member
Trustmark Park
07.2023 - 09.2023
Murrah High School