Leandro Martinez Alvarez
Las Vegas,NV
Summary
Experienced busser/server assistant with a strong work ethic and a track record of success in fine dining. Thrives in fast-paced, upscale environments and consistently delivers exceptional service. Dedicated team player with excellent communication skills, able to collaborate effectively with colleagues for seamless operations. Committed to providing outstanding customer satisfaction by promptly addressing concerns and fostering long-term loyalty.
Overview
2
2
years of professional experience
Work History
Server Assistant
Lawry's The Prime Rib
10.2022 - Current
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
- Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
- Provided support during large events or private parties by setting up banquet areas according to specific requirements or themes.
- Consistently exceeded expectations in maintaining high standards of cleanliness throughout the restaurant during busy shifts.
- Contributed to a positive team environment by working cooperatively with fellow server assistants and other restaurant staff members.
- Communicated customer needs clearly to kitchen staff for fast, accurate orders.
- Assisted with dining room set up prior to and after service period.
- Received consistent positive feedback from both customers and management for exceptional attention to detail and commitment to excellent service.
- Complied with all food safety and sanitation regulations to reduce restaurant risks.
- Proactively addressed potential customer complaints or issues before they escalated, fostering an atmosphere of satisfaction among guests.
Education
High School Diploma -
Universidad De Havana
Havana, CubaSkills
- Stocking and replenishing
- Dining room cleanliness
- Table setting
- Food running
- Time management
- Team collaboration
- Problem resolution
- Customer service
- Teamwork and Collaboration
- Attention to Detail
- Positive and Friendly Attitude
- Willing to Learn
- Responsible and Trustworthy
- Customer Service
- Cleanliness standards
- Hospitality service expertise
- Safe Food Handling
- Heavy Lifting
- Order Management
- Supply Restocking
- Flexible Schedule
- Table Bussing
- High-volume dining
- Service prioritization
- Food Running
- Station Preparation
- Performance Improvement
- Table Setting
- Tableside Service
- Table setting knowledge
- Banquet Coordination
- Memory retention
- Menu presentation
- Personal hygiene
- Time Management
- Problem-Solving
- Decision-Making
- Relationship Building
- Complaint Handling
Timeline
Server Assistant
Lawry's The Prime Rib
10.2022 - Current
High School Diploma -
Universidad De Havana
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