Professional Summary
Overview
Work History
Education
Skills
Languages
Timeline

JaLiyia L

Piffert Inc
Newark,DE
1
Language
15
years of professional experience

Proactive manager known for strong analytical skills and effective team leadership. Experienced in optimizing workflows and enhancing service delivery to meet organizational objectives and improve overall performance.

Work History

Problem Solving Manager

2 Years 9 Months
Piffert Inc | 11.2023 - Current
  • Led cross-functional teams to implement strategic initiatives improving service delivery.
  • Collaborate with senior leadership to align departmental goals with organizational objectives.
  • Analyze performance metrics to identify areas for improvement and optimize workflows.
  • Accomplishing multiple tasks within established timeframes.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Established team priorities, maintained schedules and monitored performance.
  • Defined clear targets and objectives and communicated to other team members.
  • Maintained professional, organized, and safe environment for employees and patrons.

Driver/Assistant Manager

5 Years 6 Months
Amazon | 05.2018 - 11.2023
  • Operated delivery vehicles efficiently, ensuring timely and accurate customer deliveries.
  • Adhered to safety regulations and guidelines, maintaining vehicle compliance and operational integrity.
  • Managed route planning using GPS systems to optimize delivery efficiency and reduce transit times.
  • Conducted routine vehicle inspections, identifying maintenance needs to ensure reliability and performance.
  • Trained new drivers on company policies, safety protocols, and best driving practices for operational success.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Oversaw budget management, optimizing resource allocation for maximum impact on operations.
  • Analyzed performance metrics to identify areas for improvement and drive operational excellence.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Front End Supervisor

2 Years
Ross Dress for Less | 05.2016 - 05.2018
  • Supervised front end operations to ensure efficient customer service delivery.
  • Trained and mentored staff on best practices for cash handling and register operations.
  • Implemented process improvements that enhanced checkout efficiency and reduced wait times.
  • Managed daily scheduling to optimize staffing levels during peak hours.
  • Resolved customer inquiries and complaints, ensuring high levels of satisfaction and retention.
  • Enhanced overall shopping experience, making sure that front end was always clean, well-organized, and customer-friendly.

Cashier/ Deli Clerk

5 Years 3 Months
Foodlion Grocery Store | 02.2011 - 05.2016
  • Processed customer transactions accurately using point-of-sale systems.
  • Provided exceptional customer service to enhance shopping experience.
  • Managed cash drawer, ensuring accuracy and accountability throughout shifts.
  • Assisted in training new team members on checkout procedures and customer engagement.
  • Implemented efficient checkout practices, reducing wait times for customers.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Prepared and sliced deli meats and cheeses according to customer specifications.
  • Managed inventory levels, ensuring product freshness and minimizing waste.
  • Maintained cleanliness and organization of the deli display cases and workstations.

Education

High School Diploma

Christiana High School | Newark, DE | 06.2013

Skills

Customer service
Team leadership
Time management
Decision-making
Complex Problem-solving
Staff training and development
Staff management
Strategic planning
Policy implementation
Computer skills
Multitasking Abilities
Work Planning and Prioritization

Languages

English
Full Professional

Timeline

Problem Solving Manager

Piffert Inc
11.2023 - CurrentRead More

Driver/Assistant Manager

Amazon
05.2018 - 11.2023Read More

Front End Supervisor

Ross Dress for Less
05.2016 - 05.2018Read More

Cashier/ Deli Clerk

Foodlion Grocery Store
02.2011 - 05.2016Read More

Christiana High School

High School Diploma
Read More

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JaLiyia L