Jaliza Simmons
Heidelberg
Summary
Dedicated Customer Service Representative with more than 5 years experience in customer relations. Motivated to maintain customer satisfaction and to contribute to the success of the organization. Proven track record of solving customer concerns and complaints in a timely manner.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Alorica
09.2021 - Current
- Engages with customers over the phone, effectively addressing inquiries and providing solutions resulting in a increase in customer service satisfaction ratings.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisors.
- Took a large volume of calls everyday with a positive attitude and focused on customer satisfaction.
Receptionist
Family Health Center, Inc.
08.2020 - 09.2021
- Assisted with general office duties, including filing patient records, taking co-pays, and maintaining accurate documentation.
- Managed patient scheduling and appointment confirmations, enhancing clinic efficiency.
- Facilitated communication between patients and healthcare providers, ensuring clarity in instructions and follow-ups.
Cashier
Popeye's Restaurant
04.2016 - 08.2020
- Processed transactions efficiently while ensuring accuracy in cash handling and register operations.
- Listens to and resolves customer complaints, suggestions, and inquiries.
- Maintained organized checkout area, contributing to a smooth and efficient customer flow.
Education
Bachelor of Science - Psychology
University of Southern Mississippi
Hattiesburg, MS05-2021
Associate's Degree - Arts
Jones County Junior College
Ellisville, MS05-2016
Skills
- Active listening
- Relationship building
- Medical Scheduling
- Conflict resolution
- Data Entry
- Microsoft Office
- Building rapport
- CRM software
- Payment processing
- Problem resolution
Timeline
Customer Service Representative
Alorica
09.2021 - Current
Receptionist
Family Health Center, Inc.
08.2020 - 09.2021
Cashier
Popeye's Restaurant
04.2016 - 08.2020
Bachelor of Science - Psychology
University of Southern Mississippi
Associate's Degree - Arts
Jones County Junior College