Jallowfatou Lowe
Manhattan,New York
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.hard working person and team player
Overview
7
7
years of professional experience
Work History
Event Planner
Thomas Preti Caterers
05.2023 - Current
- Managing incoming calls and customer service inquiries
- Generating sales leads that develop into new customers
- Identifying and assessing customers' needs to achieve satisfaction.
Event Assistant
Abigail Kirsch Catering, Pier Sixty
01.2023 - Current
- Enhanced event experience by efficiently coordinating logistics and supporting event planners.
- Streamlined guest registration process, resulting in smoother check-ins and improved guest satisfaction.
Airport Customer Service Agent
Delta Air Lines, Inc
02.2021 - 04.2022
- Provide personal services to ensure the safety and comfort of airline passengers
- Checked baggage and cargo for customers to keep the cabin area clear from unnecessary items.
- Enhanced customer satisfaction by providing timely and accurate flight information.
Cocktail Server
nusret steak house
01.2017 - 03.2021
- Collected customer orders, ran food, and maintained bar presence to keep up with high levels of service standards
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
Warehouse Operations Associate
Amazon.Inc
03.2017 - 09.2018
- Processed orders and coordinated delivery schedules to meet customer needs
- Referred unresolved customer grievances to designated departments for further investigation
- Prepared and processed forms to change customer service levels.
Education
Associate of Science - Medical Assistant
Penn Foster College
Scottsdale, AZ02.2023
High School Diploma - Bussines
Penn Foster Career School
Scranton, PA01.2021
aviation - Aviation
The Travel Academy
Minnesota City, MN06.2020
Skills
- Microsoft Office (Word, Powerpoint, and Excel)
- Basic CPR & First Aid
- Order management
- Customer service
- POS operation
- Process improvement
- Ticket sales
- Payment processing
- Emergency Response Coordination
- Regulatory Compliance
- FAA Regulations
- Problem Solving
- Interpersonal Skills
- Reservation Systems
- Telephone Etiquette
Languages
French
Full Professional
Spanish
Full Professional
Italian
Full Professional
Timeline
Event Planner
Thomas Preti Caterers
05.2023 - Current
Event Assistant
Abigail Kirsch Catering, Pier Sixty
01.2023 - Current
Airport Customer Service Agent
Delta Air Lines, Inc
02.2021 - 04.2022
Warehouse Operations Associate
Amazon.Inc
03.2017 - 09.2018
Cocktail Server
nusret steak house
01.2017 - 03.2021
Associate of Science - Medical Assistant
Penn Foster College
High School Diploma - Bussines
Penn Foster Career School
aviation - Aviation
The Travel Academy
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