Jalon Square
Plano,TX
Summary
Dynamic professional with extensive experience at Lumen Technologies, excelling in customer service and problem resolution. Proven ability in order picking and forklift operation, ensuring timely and accurate deliveries. Recognized for clear communication and effective time management, consistently enhancing customer satisfaction and driving operational efficiency.
Overview
6
6
years of professional experience
Work History
Valet
Abba Staffing & Consulting
Dallas, Texas
08.2024 - Current
- Assisted customers with their luggage to and from their vehicles
- Greeted customers and opened doors for them upon arrival
- Responded to questions about local area and company services
- Directed drivers to parking spots
- Handled account payments, collected cash and processed credit card charges
- Handled difficult situations calmly and professionally in order to maintain a positive relationship with guests
- Greeted guests upon arrival and provided exceptional customer service
- Ensured payment was collected from customers before returning keys or releasing vehicles
Order Selector
Labatt Food Service
Dallas, TX
01.2024 - 08.2024
- Operated forklift and pallet jack to transport heavy loads.
- Marked and labeled containers with accurate shipping information to prevent delays.
- Selected products and items from shelves and pallets for customer orders.
- Prepared products for packaging and shipping according to company specifications.
Order Picker
Carpartswarehouse
Grand Prairie, TX
06.2023 - 12.2023
- Verified accuracy of orders by comparing items and quantities picked to customer invoices
- Utilized scanning equipment for picking, packing and shipping orders
- Operated powered industrial trucks such as forklifts, pallet jacks or order pickers safely to move merchandise throughout the facility
- Assisted with loading and unloading items from delivery vehicles using appropriate lifting techniques
- Completed paperwork related to order picking tasks accurately and promptly
Production Worker
Foster Farms Poultry
Monroe, LA
10.2022 - 05.2023
- Verified deliveries against shipping instructions prior to delivering to customers
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty
- Sorted and packaged products to prepare for processing or shipment
- Moved items between machines, conveyors and transport equipment to meet production needs
Merchandiser
PepsiCo
Monroe, LA
09.2021 - 10.2022
- Built product displays and placed appropriate signage for merchandise
- Displayed appropriate signage for products and sales promotions
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations
- Organized engaging front-facing displays to capture customer interest and drive revenue growth
Customer Service Representative
Lumen Technologies
Monroe, LA
01.2019 - 08.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
Education
High School Diploma -
Wossman High School
Monroe, LA05.2021
Skills
- Route Determination
- Time Management
- Route Management
- Loading and Unloading
- Stockroom Maintenance
- Product Displays
- Stocking and Replenishing
- Heavy Lifting
- Shipping and Receiving
- Order Picking
- Forklift Operation
- Vehicle handling
- Clear communication
Timeline
Valet
Abba Staffing & Consulting
08.2024 - Current
Order Selector
Labatt Food Service
01.2024 - 08.2024
Order Picker
Carpartswarehouse
06.2023 - 12.2023
Production Worker
Foster Farms Poultry
10.2022 - 05.2023
Merchandiser
PepsiCo
09.2021 - 10.2022
Customer Service Representative
Lumen Technologies
01.2019 - 08.2020
High School Diploma -
Wossman High School
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