Jaloni T. Davis
Lacey,WA
Summary
Strong understanding of commercial loan closings and renewals. Proven track record in supporting loan officers through meticulous documentation and loan management. Collaborative teamwork with coworkers, title companies, and borrowers. Thrive in fast-paced environments and adaptable to any circumstance. Recognized for analytical skills and proactive problem-solving abilities.
Overview
10
10
years of professional experience
Work History
Commerical Loan Assistant
Timberland Bank
10.2024 - Current
- Maintained detailed records of loan transactions, supporting audit compliance and reporting accuracy.
- Assisted loan officers in preparing loan document packages, managing flooring lines of credit, monthly reports to clients, and answering inquiries from borrowers.
- Process of payments, renewal fees, and closing fees
- Coordinated communication between title and escrow companies with the borrowers to ensure the closing of loans in a timely fashion
- Reviewed and verified borrower information, enhancing data integrity and accuracy
- Communicate with team members to maintain consistency and prevent miscommunication when working on active loan requests.
Customer Service Representative
Timberland Bank
05.2024 - 10.2024
- Delivered exceptional customer service, resolving inquiries and issues promptly.
- Build and nurture the relationships with customers
- Managed escalated complaints, ensuring high levels of customer satisfaction.
- Reviewed reports and maintained compliance with federal regulations
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Computer Aided Machine Technician/Specialist
Ziemek Dental Lab
06.2021 - 03.2024
- Provided direct service support to vendors
- Provide inbound/outbound customer contact through face to face, phone, and emails
- Utilize critical thinking while engaging with vendors and other team members in identifying their needs, clarifying information, research data provided and providing solutions in a courteous, professional manner
- Worked with professional software to complete doctor’s orders and patient requests for molds, crowns, and implants in a timely manner
- Communicated with various departments navigating solutions to any concerns with equipment
- Worked with management and supervisors to find best practice to boost production, efficiency, and team morale
- Utilized computerized analytical software to detect potential mechanical problems
- Read and interpreted schematics, diagrams and blueprints to follow specifications in maintaining industrial machinery.
Customer Service & Delivery Driver
Domino’s Pizza
12.2015 - 06.2021
- Servicing customers by providing products and services
- Prioritize customer satisfaction by actively listening to their needs, resolving issues when they occur as well as providing clear, concise information
- Handle billing and payments from customers and Vendors
- Respond to incoming calls with customers, assisting customers with orders and questions about products
- Responsible for taking inventory and ensuring consistent and accurate accounting of product and services
- Frequently interacted with managers to find ways to improve store productivity
- Making consistent products within Dominos guidelines
- Maintain a clean and organized work environment
- Always maintain a professional appearance in compliance with store guidelines
- Kept detailed records of deliveries and money received from customers
- Prepared and mailed invoices to customers, processed payments, and documented account updates
- Executed billing tasks and recorded information in company databases
- Managed invoicing and payment processing operations.
Education
General Studies, AA -
South Puget Sound Community College
Olympia05.2018
High School Diploma -
Timberline High School
Lacey06.2017
Skills
- Closing process facilitation
- Strong time management and organization skills
- Maintain banking regulatory compliance
- Maintenance of flooring lines of credit
- Computer proficiency - Adobe, Word, Excel
- Excellent communication with coworkers and borrowers
- Multitasking Abilities
- Skilled at working independently and collaboratively in a team environment
Languages
English
Interests
- Tech enthusiast, passionate about learning the latest advancements and innovations
- Daily monitoring of economic conditions and economic data
- Futures market trading, monitoring leverage (margin), and breaking down the economic reports paying close attention to FOMC
- Building, testing, improving on computer software and algorithmic trading
- I enjoy helping others and giving back to the community where I can specifically through donations
- Build new relationships and spending quality time with friends and family
Timeline
Commerical Loan Assistant
Timberland Bank
10.2024 - Current
Customer Service Representative
Timberland Bank
05.2024 - 10.2024
Computer Aided Machine Technician/Specialist
Ziemek Dental Lab
06.2021 - 03.2024
Customer Service & Delivery Driver
Domino’s Pizza
12.2015 - 06.2021
General Studies, AA -
South Puget Sound Community College
High School Diploma -
Timberline High School