Wendy Reekes

• Communicated with customers daily to request information and complete paperwork.
• Assembled important paperwork and disclosures for borrower.
• Monitored key dates to obtain information by deadlines.
• Provided assistance with application documents and client communication.
• Ensured prompt resolution of client inquiries relating to account balances, loan status updates, and other matters through effective communication strategies.
• Increased client satisfaction by maintaining open line of communication about loan status.
• Supported loan officers with administrative assistance.
• Facilitated effective communication between various departments involved in commercial lending operations, ensuring smooth workflow processes across teams.
• Consulted with outside vendors to identify and resolve loan closing issues.

• Assembled important paperwork and disclosures for borrower.
• Monitored key dates to obtain information by deadlines.
• Cultivated productive relationships with clients, realtors, and title/escrow officers to increase profits and expand customer base.
• Provided assistance with application documents and client communication.
• Assisted loan officers in procuring and verifying applicant data.
• Ensured prompt resolution of client inquiries relating to account balances, loan status updates, and other matters through effective communication strategies.

• Responsible for the operations of eight (8) branches in the Central Virginia Region of BB&T.
• Audits
• Training
• Security Officer and training
• Operational contact to branch associates for procedures and approvals
• Client resolution
• Facility Issues

• Prepared financial analysis of businesses and guarantors for Commercial Loan Officers (primarily through use of Moody's Financial Analyst).
• Responsible for preparation and organizing of monthly Regional Loan Review Committee
• Prepared and Organized Regional loan training
• Maintained regional loan files

In 2007 this position was outsourced to a 3rd party vendor and then assumed position of Regional Analyst - which consisted in working on annual budget and predictions in the Region. This position was eliminated at the regional level in 2008.