Overview
Work History
Education
Skills
Timeline
Generic

Jalontae J. Heard

Philadelphia,PA

Overview

10
10
years of professional experience

Work History

Lead Service Attendant

AMTRAK RAILROAD
Washington, DC
07.2023 - Current
  • Supervised daily operations to ensure exceptional passenger service and adherence to safety protocols.
  • Trained and mentored new service attendants, fostering a collaborative team environment.
  • Implemented process improvements that enhanced service efficiency and customer satisfaction.
  • Coordinated logistics for onboard resources, maintaining inventory accuracy and availability.

RAMP AGENT

DELTA AIRLINES
10.2017 - 04.2022
  • Loading and unloading aircraft baggage, guiding planes to and from their gates, operating baggage carts, de-icing planes and performing other airplane servicing duties.

SECURITY OFFICER

SHETLER SECURITY SERVICES
02.2018 - 02.2019
  • Secures premises and personnel to patrolling equipment by patrolling property; monitoring surveillance equipment; inspecting building, equipment, and access points; permitting entry.

SECURITY OFFICER

DELTA GLOBAL SERVICES
11.2016 - 10.2017
  • Secures premises and personnel to patrolling equipment by patrolling property; monitoring surveillance equipment; inspecting building, equipment, and access points; permitting entry.

ORDER SELECTOR

SUPVER VALU INC.
09.2016 - 11.2016
  • Locate and select specific items within the warehouse to fulfill customer orders. Operating forklifts and machinery to stack items on pallets and prepare orders for shipping.

PACKAGE HANDLER

GENERAL MILLS INC.
09.2015 - 09.2016
  • Loading and unloading packages within warehouse and from delivery vehicles. Moving, lifting, pushing, pulling, scanning and placing pf packages.

Education

HIGH SCHOOL DIPLOMA - undefined

PENN FOSTER HIGH SCHOOL
05.2015

Skills

  • Manual Dexterity and physical strength The ability to stay focused over long periods of time, as well as a keen attention to detail and good organization
  • Determination
  • Patience
  • Enthusiasm
  • Discipline

Timeline

Lead Service Attendant

AMTRAK RAILROAD
07.2023 - Current

SECURITY OFFICER

SHETLER SECURITY SERVICES
02.2018 - 02.2019

RAMP AGENT

DELTA AIRLINES
10.2017 - 04.2022

SECURITY OFFICER

DELTA GLOBAL SERVICES
11.2016 - 10.2017

ORDER SELECTOR

SUPVER VALU INC.
09.2016 - 11.2016

PACKAGE HANDLER

GENERAL MILLS INC.
09.2015 - 09.2016

HIGH SCHOOL DIPLOMA - undefined

PENN FOSTER HIGH SCHOOL
Jalontae J. Heard