Jalyia Hartsfield
Louisburg,NC
Summary
Dynamic Department Lead at Kflex with a proven track record in team development and operational efficiency. Expert in quality assurance and strategic planning, I successfully streamlined processes, enhancing productivity by 20%. Committed to fostering employee engagement and collaboration, I excel in mentoring and coaching teams to achieve high performance standards.
Results-driven professional prepared for leadership role. Demonstrates strong focus on team collaboration and achieving results. Skilled in strategic planning, project management, and effective communication. Known for reliability and adaptability in dynamic environments.
Experienced with leading department operations, including team management and process enhancement. Utilizes strategic planning to drive operational efficiency. Knowledge of optimizing workflows and ensuring high performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Department Lead
Kflex
02.2021 - Current
- Led team in daily operations, ensuring adherence to safety standards and protocols.
- Streamlined workflow processes, enhancing overall efficiency and productivity within department.
- Mentored junior staff, fostering skill development and improving team performance.
- Implemented quality control measures, reducing defects and increasing product reliability.
- Coordinated cross-functional communications to align departmental goals with company objectives.
- Trained new employees on equipment use and best practices for safety
- Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
- Set up displays and trained employees on current promotions
- Collaborated with other departments to improve interdepartmental communication, enhancing overall organizational effectiveness.
- Identified areas for improvement within the department, developing action plans to address those needs effectively.
- Managed team schedules, department projects and quality assurance.
- Gathered, organized and input information into digital database.
- Observed packing operations to verify conformance to specifications.
- Helped meet changing demands by recommending improvements to business systems or procedures
Warehouse Packer
UPS
Butner, NC
02.2019 - 04.2021
- Packaged products accurately for timely dispatch, ensuring compliance with safety protocols.
- Operated scanning equipment to track inventory and streamline order fulfillment processes.
- Collaborated with team members to maintain efficient workflow and meet shipping deadlines.
- Conducted quality checks on outgoing packages to ensure proper labeling and packaging standards.
- Assisted in training new staff on packing procedures and safety guidelines to enhance team performance.
- Monitored stock levels of packing materials and communicated needs to management for timely replenishment.
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Packed, weighed and shipped items per customer specifications.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Verified items packaged and address on boxes matched customer order invoices to avoid shipping errors.
- Operated tape machines, scales and label printers to package items correctly.
Customer Support Specialist
Alorica
Henderson, NC
11.2017 - 2019
- Assisted customers with inquiries, providing timely and accurate information.
- Resolved issues through effective communication and problem-solving techniques.
- Utilized CRM software to track customer interactions and feedback.
- Maintained up-to-date knowledge of products and services for informed support.
- Collaborated with team members to improve service delivery processes.
- Documented customer interactions and escalated complex issues as needed.
- Conducted follow-up communications to ensure customer satisfaction post-interaction.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Education
High School Diploma -
Louisburg High School
Louisburg, NC06.2019
Skills
Documentation
Team development
Verbal and written communication
Strategic planning
Customer relations
Department collaboration
Recordkeeping
Staff training
Knowledgeable about technology
Instructional support
Workforce planning
Organizational growth
Multitasking strength
Team management
Team Training
Employee engagement
Coaching and mentoring
Training and mentoring
Scheduling
Problem-solving
Customer engagement
Emergency response
Flexible schedule
Team supervision
Motivational leadership
QA
Customer service
Team leadership
Adaptability and flexibility
Decision-making
Conflict de-escalation
Team building
Certification
CPR certified, trainer
Languages
Spanish
Limited Working
Timeline
Department Lead
Kflex
02.2021 - Current
Warehouse Packer
UPS
02.2019 - 04.2021
Customer Support Specialist
Alorica
11.2017 - 2019
High School Diploma -
Louisburg High School