Jalyn Gonsalves
Glen Oaks
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment. Goal-oriented individual and skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
7
7
years of professional experience
Work History
Sales Associate
Five Below
07.2023 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Executed merchandise replenishment and organization to maintain store presentation standards.
- Collaborated with team members to achieve daily sales goals and improve customer satisfaction.
- Operated point-of-sale system efficiently, ensuring accurate transactions and cash handling.
- Resolved customer complaints promptly, fostering a positive shopping environment and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Church Office Volunteer
Our Lady Of The Snows R. C. Church
09.2021 - 05.2024
- Worked well in a team setting, providing support and guidance.
- Sorted, organized, and maintained files.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Showcased adaptability when assigned new responsibilities or asked to assist other departments as needed.
Nursing Home Volunteer
Parker Jewish Institute
12.2018 - 06.2019
- Provided support and companionship to patients in need of assistance.
- Transported patients and helped assist them to Mass.
- Provided companionship and emotional support to seniors, fostering a welcoming environment.
Education
High School Diploma -
Cardozo High School
Bayside, NYNo Degree -
Queens College
Flushing, NY05-2028
Skills
- Customer engagement
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Reliable and punctual
- Goal oriented
- Adaptability and dependability
- Social media management
Timeline
Sales Associate
Five Below
07.2023 - Current
Church Office Volunteer
Our Lady Of The Snows R. C. Church
09.2021 - 05.2024
Nursing Home Volunteer
Parker Jewish Institute
12.2018 - 06.2019
High School Diploma -
Cardozo High School
No Degree -
Queens College