Jalyn Smith
Pittsburgh,Pennsylvania
Summary
Passionate about exceeding expectations and thriving in a collaborative team environment, I consistently contribute value to my colleagues. As a skilled coach and leader, I understand the significance of my role. I excel at analyzing situations and embracing challenges with enthusiasm. Through attentive listening and comprehensive problem-solving, I possess a talent for discovering impactful solutions.
Overview
5
5
years of professional experience
Work History
Banker
PNC Bank
06.2023 - Current
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Educated customers on features and benefits of banking products and services.
- Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
- Strengthened customer relationships through attentive service and prompt resolution of inquiries.
Universal Banker Teller
PNC Bank
11.2022 - 06.2023
- Company Overview: East Region of Pennsylvania
- Assisted customers on the teller line with transactions while being the companies first defense against fraudulent transactions
- Served as a reliable resource for colleagues by staying current on industry trends and best practices in retail banking operations.
Sales Floor Associate
Target Tech
06.2019 - 12.2020
- Greeted customers with enthusiasm
- Required to reach personal and district sales goals
- Achieve my sales goal in selling cell phones, cable service, and accessories
- Made sure the Kiosk was always tidy and kept everything in place
- Championed the adoption of mobile-responsive website features to cater to an increasingly diverse audience of device users, ensuring accessibility and ease-of-use regardless of browsing preferences.
- Improved mobile shopping experience through responsive design updates; achieving better usability across devices.
- Enhanced sales performance with thorough knowledge of competitor products and promotional tactics.
Education
Bachelor of Science - Marketing
University of Pittsburgh at Johnstown
Johnstown, Pennsylvania01.2021
High School Diploma -
Taylor Allderdice
Pittsburgh, Pennsylvania06.2017
Skills
- Microsoft Office
- Story Telling
- Graphic Design
- Teamwork
- Brand Building
- Cash Handling
- Cash Management
- Product Promotion
- Goal Planning
- Consumer Banking
- Relationship Building
- Analytical Thinking
- Developing customer relationships
- Know Your Customer
- Customer Relationship Management
- Money transfers
- Bank Sales
- Follow-up skills
Projects
Brand You, Created a well-organized LinkedIn account for future employers with a professional photo and detailed information on experiences, courses, and internships. Created a positioning statement and map to demonstrate where I stack up against other marketing majors at rival universities. Created an advertisement page to communicate my position to prospective employers.
Accomplishments
- Achieved Result through effectively helping with Task.
- Documented and resolved Issue which led to Results.
- Resolved product issue through consumer testing.
Timeline
Banker
PNC Bank
06.2023 - Current
Universal Banker Teller
PNC Bank
11.2022 - 06.2023
Sales Floor Associate
Target Tech
06.2019 - 12.2020
High School Diploma -
Taylor Allderdice
Bachelor of Science - Marketing
University of Pittsburgh at Johnstown