Jalyn Yochum
Las Vegas
Summary
Experienced Program Supervisor with a track record of successfully managing and enhancing program activities to drive operational efficiency. Highly skilled in coordinating cross-functional teams and implementing strategic initiatives aligned with organizational goals. Demonstrates strong problem-solving and organizational abilities, fostering a productive work environment.
Overview
6
6
years of professional experience
Work History
Program Supervisor
Equus Workforce Solutions
01.2022 - Current
- Coordinate supports that will assist the participant with attendance and participation in program activities and make referrals to partnering agencies as appropriate
- Facilitated regular team meetings, keeping staff informed about updates, changes, or upcoming events related to the program they supervised.
- Evaluated program performance regularly, using data-driven insights to inform future decision-making processes.
- Upheld strict compliance with internal policies and external regulations governing the program''s activities, ensuring all operations ran smoothly without legal issues or complications.
Child and Youth Program Assistant CY-02
Department of the Air Force Child and Youth Services
06.2020 - 12.2021
- Communicated frequently with parents/guardians to meet the needs of the youth and provide quality care
- Planned, coordinated, and conducted activities that met the physical, social, emotional and cognitive needs for the program participants based on the group of children ranging in age from five years to twelve years
- Maintained program participation data and completed daily reports
Customer Experience Associate
Army & Airforce Exchange Service (AAFES)
01.2019 - 03.2020
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships
- Maintained inventory records daily to ensure accurate on-hand counts and made adjustments as needed
- Shared product knowledge with customers while making recommendations that boosted sales
Education
University of Maryland Global Campus - Communication Studies
University of Maryland Global Campus
Skills
- Data Analysis and Reporting
- Verbal and Written Communication
- Case Management
- Analytical Problem Solving
- Program Management
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
Timeline
Program Supervisor
Equus Workforce Solutions
01.2022 - Current
Child and Youth Program Assistant CY-02
Department of the Air Force Child and Youth Services
06.2020 - 12.2021
Customer Experience Associate
Army & Airforce Exchange Service (AAFES)
01.2019 - 03.2020
University of Maryland Global Campus - Communication Studies
University of Maryland Global Campus