Jalynn Adams
ALPHARETTA,Georgia
Summary
Experienced with providing exceptional customer service and creating welcoming environment. Utilizes expertise in preparation and maintenance to ensure seamless experience for patrons. Knowledge of team collaboration and flexibility to meet changing customer needs.
Overview
10
10
years of professional experience
Work History
Check Out Specialist
Roswell OBGYN
Alpharetta, GA
03.2025 - Current
- Coordinate follow-up appointments, diagnostic testing, and procedures based on provider instructions
- Collaborate with physicians, nurses, and administrative staff to streamline clinic operations and enhance patient satisfaction
- Serve as the final point of contact for patients, ensuring a smooth and professional checkout process
- Collect payments, manage patient balances, and process transactions with accuracy and confidentiality
- Handle sensitive information with discretion while maintaining full HIPAA compliance
Hookah Server
Nikki's Smoking Room
Atlanta, GA
06.2024 - Current
- Provided exceptional customer service, ensuring guest satisfaction and repeat visits.
- Managed hookah preparation and presentation, maintaining high standards of quality.
- Oversaw inventory management, ensuring stock levels met demand without excess waste.
- Implemented efficient cleaning practices for equipment, promoting hygiene and safety standards.
Account Specialist
USAA
Atlanta, GA
04.2022 - 03.2023
- Collaborate with internal teams to escalate complex issues and coordinate appropriate actions to resolve customer concerns
- Advise and educate members on available USAA digital tools and resources to improve the user experience
- Use effective communication probing questions and critical thinking skills to identify member needs
- Efficiently navigate multiple systems while maintaining an engaging member interaction that may occur across multiple channels
- Identify and report potential fraud and suspicious activities on account according to established protocols
Lead Coordinator
Netflix
Atlanta, GA
08.2022 - 10.2022
- Arrange and organize travel logistics and comprehensive itineraries for both national and international trips
- Strategize with Producers and Department heads to ensure departments are adhering to Netflix policies and procedures
- Lead virtual trainings via Zoom to educate cast and crew on current protocols
- Manage procurement of supplies, oversee equipment maintenance, handle rentals, and coordinate vendor contracts
- Utilize internal databases to organize testing data for all departments
- Organize workflow and appointment by reading and routing correspondence, collecting background information, and managing assignments
- Coordinate and conduct new crew orientation, ensuring all necessary new hire paperwork is accurate and completed
Scheduling Coordinator
Marvel Studios
Atlanta, GA
05.2021 - 09.2022
- Perform administrative tasks including scheduling meetings, managing calendars, and responding to emails promptly
- Developed, managed, and revised weekly schedules for a team of 500 Cast and Crew members
- Serve as a liaison between executives, crew members, vendors, and external partners
- Reporting weekly KPI’s for Disney’s Southeast Region for accounts payable
- Maintain a good working relationship with our vendors to ensure maximum satisfaction and customer loyalty
- Retain confidential files such as cast & crew, expenses, and company cards
Production Secretary
Swirl Films
Atlanta, GA
01.2021 - 05.2021
- Review & approve all Union payroll documents (I-9 documents, timecards) for Union/budgetary compliance and benefit enrollments
- Schedule and maintain a calendar of table reads, meetings, and participates in related arrangements for the assigned show
- Coordinate and prepare travel arrangements and detailed itineraries for domestic and international travel
- Responsible for the administration of the projects accounts payable and receivable including reconciliation, verification, and distribution
- Oversee the day-to-day performance of other clerical staff
- Plan logistics of fleet management system including data entry and invoice review
Cosmetic Advisor
Sephora
Alpharetta, GA
04.2018 - 04.2020
- Identifies client needs and goals, and assists them in finding and selecting appropriate products
- Assist in training other cashiers and consultants on Point-Of-Sale (POS) and MPOS
- Demonstrate proper use of makeup and skin care products
- Design and maintain attractive displays to help us promote specific brands
- Provide one-on-one consultations with clients, as well as tailored services such as makeup application and skincare treatments
- Organize and maintain stockroom per company standards
Prestige Beauty Advisor
Ulta
Alpharetta, GA
09.2016 - 02.2018
- Provide personalized beauty consultations across prestige makeup, skincare, and fragrance categories
- Drive sales by sharing product knowledge, demonstrating application techniques, and upselling complementary items
- Participate in ongoing training and stay updated on brand education and Ulta standards
- Complete early-morning freight processing, including receiving, unpacking, sorting, and organizing new inventory
- Participate in events, promotions, and brand activations to maximize guest engagement
Education
Business Administration
Georgia Gwinnett College
Atlanta, GASkills
- Technical Skills: MS Office, MS SharePoint, Adobe Acrobat, ECW
- Supplementary Skills:
- Proficiency in using scheduling software, calendar management tools, and Microsoft Office Suite
- Strong interpersonal and communication skills enhanced through the exchange of ideas within departments
- Ability to perform well under pressure and meet time sensitive deadlines within fast-paced environments
- Customer relations
Timeline
Check Out Specialist
Roswell OBGYN
03.2025 - Current
Hookah Server
Nikki's Smoking Room
06.2024 - Current
Lead Coordinator
Netflix
08.2022 - 10.2022
Account Specialist
USAA
04.2022 - 03.2023
Scheduling Coordinator
Marvel Studios
05.2021 - 09.2022
Production Secretary
Swirl Films
01.2021 - 05.2021
Cosmetic Advisor
Sephora
04.2018 - 04.2020
Prestige Beauty Advisor
Ulta
09.2016 - 02.2018
Business Administration
Georgia Gwinnett College