Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Jalynn Hankerson

Baltimore

Summary

A responsible and friendly professional makes customers feel welcome, listens to their needs, and promotes merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing, and general housekeeping of store areas. Focused, hardworking, and punctual, with excellent interpersonal and organizational skills.

Overview

4
4
years of professional experience

Work History

Receiving Associate

Thriftbooks
Baltimore
06.2024 - Current
  • Scan and organize inventory for shipment.
  • Pack orders based on suppliers' needs.
  • Received and inspected incoming shipments for accuracy and quality compliance.
  • Verified the accuracy of shipping documents, such as bills of lading, packing lists, and invoices.
  • Checked items to be shipped against work orders to confirm correct quantities, destinations, and routing.

Sales Associate

Costco Wholesale
Baltimore
06.2023 - 06.2024
  • Provided excellent customer service by assisting members with inquiries and product selection.
  • Maintained a neat and organized workspace, contributing to efficient daily operations.
  • Maintained inventory levels by restocking shelves and organizing displays.
  • Processed sales transactions efficiently using point-of-sale systems.

Server

Party HQ
Baltimore
05.2022 - 08.2022
  • Delivered prompt, courteous service to patrons, enhancing dining experiences.
  • Provided excellent customer service in a fast-paced dining environment.
  • Demonstrated strong active listening skills to understand customer preferences.
  • Resolved customer inquiries and complaints efficiently using problem-solving techniques.

Associate

Potbelly Sandwich Shop
Baltimore
04.2021 - 06.2022
  • Greeted customers with a friendly demeanor, and ensured a welcoming atmosphere.
  • Managed monetary transactions with precision.
  • Collaborated with team members to maintain cleanliness and organization within the restaurant.
  • Built relationships with customers by providing friendly customer service.
  • Organized backroom areas to maintain a clean and organized work environment.

Education

Esthetics Program - Esthetics

Empire Beauty School
Glen Burnie, MD
12-2025

High School Diploma -

Baltimore City College High School
Baltimore, MD
06.2022

Associate of Science - Business Administration

Baltimore City Community College
Baltimore, MD

Bachelor of Science - Business Administration

Xavier University of Louisiana
New Orleans, LA

Skills

  • Training in the Microsoft programs, ie, Excel, Word, spreadsheets,and Access
  • Proven track record of delivering outstanding customer service
  • Strong problem-solving abilities, adept at resolving issues efficiently and effectively
  • Highly organized, with a keen attention to detail, ensuring tasks are completed accurately
  • Tech-savvy, proficient in utilizing computerized systems and software applications
  • Active listening skills, adept at understanding and addressing customer needs
  • Sales transactions
  • Retail merchandising
  • Time management

Languages

English
Professional
French
Professional

References

References available upon request.

Timeline

Receiving Associate

Thriftbooks
06.2024 - Current

Sales Associate

Costco Wholesale
06.2023 - 06.2024

Server

Party HQ
05.2022 - 08.2022

Associate

Potbelly Sandwich Shop
04.2021 - 06.2022

Esthetics Program - Esthetics

Empire Beauty School

High School Diploma -

Baltimore City College High School

Associate of Science - Business Administration

Baltimore City Community College

Bachelor of Science - Business Administration

Xavier University of Louisiana

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