Jamaal Davis

Analyzed, designed, developed, implemented, supported, and documented functions for hardware and applications utilized within the Microsoft environment.

Monitored and administrated systems. Performed training, documentation, installation, and troubleshooting on any issues related to technology.

Maintained smooth operation of multi-user computer systems, including coordination with network administrators.

Prepared system documentation in accordance with FedRamp, HiTrust, ISO 27001 and Soc 2

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Diagnosed client’s laptop problems and resolved network access issues in person or remotely.

Created user accounts, and security groups, assigned permissions, deployed client workstations to network.

Respond to and resolve desktop support related service requests bases on severity level while providing high customer service.

Provided timely and accurate hardware and software support for ~ 1000 users throughout the U.S.
Utilized scripting (PowerShell) to increase efficiency with Onboarding/Offboarding users.
Experience migrating on-site solutions to cloud-based offerings, such as Amazon's AWS and Microsoft Azure.

Support internal end-users thru virtualization via VMWare Esxi 6.0/6.5/6.7.

Implement and administrator for Windows 2012/2016/2019 Server. Created and controlled primary and back up Domain Controllers, File Share, Print, Veeam Backup, and Exchange Servers.

Configured via Cisco IOS CLI: Cisco Routers, Switches, Wireless Access Points.
Troubleshoot, install, and configure components of networks including DHCP, DNS, TCP/IP Issues and VPNs.

Supported automated tools to perform maintenance taks to install, configure, test, patch and upgrade MS Server 2012,2016
Configured, implemented, monitored, and maintained QA and production environments
Troubleshooting system malfunctions and/or other unsatisfactory occurrences to provide analysis and recommendations for resolution and prevention.
Responsible for creating of images for laptops and desktops
Supported more than 200 end-users with computers, networks systems and peripherals.

· Performed on site break fix on motherboards, processors and graphics cards on desktops and laptops for customers

· Trained customer employees and managers on machine use and maintenance.

· Documented all changes and actions in computer-based tracking system.

· Responsible for leading team of 4 in bank transitions.

· Created clones, images, templates, snapshots, resource allocation, resource pools and system monitoring by applying subject matter expertise of VMS file system.

· Lead 3-person team to upgrade Home Depot Servers throughout Dallas-Ft. Worth metroplex.

· Standardized job tasks and trained junior team members on industry best practices and standards.