JAMAAL THOMAS
Buford,GA
Summary
Military Veteran and transportation professional with more than 20 years of experience in fleet maintenance, technical support, customer service, and operations leadership. Proven ability to lead teams, mentor employees, resolve complex maintenance issues, and support national fleet operations in fast-paced environments. Recognized for building strong customer relationships, making sound decisions under pressure, and improving operational performance. Graduate of Ryder's Future Leaders Program (2024) committed to developing people, delivering exceptional customer service, and driving continuous improvement.
Overview
4
4
years of post-secondary education
26
26
years of professional experience
Work History
Maintenance Technical Support IV
Ryder System, Inc.
12.2018 - Current
- Selected and completed Ryder's Future Leaders Program (2024).
- Mentor approximately 30 Tier 1 technical support representatives.
- Manage an average of 30 complex roadside breakdown cases daily while balancing repair costs, customer uptime, and service quality.
- Serve as a trusted technical resource during high-priority maintenance escalations.
- Analyze maintenance trends to improve fleet reliability and warranty recovery.
- Ryder is a leader in supply chain, transportation, and fleet management solutions. Website: www.ryder.com
Manage Maintenance Center - Supervisor
Ryder System, Inc.
12.2012 - 12.2018
- Led and developed a team of approximately 10-15 employees.
- Managed maintenance support for national fleet customers.
- Served as the primary point of contact for customer escalations.
- Managed scheduling, payroll, quality assurance, policy compliance, and employee development.
- Ryder is a leader in supply chain, transportation, and fleet management solutions. Website: www.ryder.com
Tire Shop Lead / Diesel Technician
Central Transport
01.2010 - 01.2013
Diesel Mechanic
AM/PM Road Service, Inc.
01.2008 - 01.2010
Diesel Mechanic
CDS Equipment, Inc.
01.2006 - 01.2008
Diesel Mechanic
Travel Centers of America
01.2005 - 01.2006
Construction Equipment Repair Specialist (SPC/E-4)
United States Army
10.2000 - 12.2003
- Managed fleet maintenance operations and equipment readiness.
- Coordinated repairs, inventory control, and maintenance support.
- Served during Operation Iraqi Freedom in Kuwait and Iraq.
Education
Technician Certificate -
Nashville Auto/Diesel College
Nashville, TN 01.2024 - 01.2025
Ryder Future Leaders Program -
Ryder Systems FLP
Alpharetta, GA 01.2024 - 01.2025
Technician Certificate -
Education Direct
Columbus, GA 05.2001 - 12.2002
Construction Equipment Repair Specialist -
U.S. Army Training Center
Fort Leonard Wood, MO 12.2000 - 03.2001
Skills
- Fleet Operations
- Fleet Maintenance
- Technical Support
- Team Leadership
- Employee Development
- Customer Relationship Management
- Fleet Reliability
- Maintenance Operations
- Process Improvement
- Roadside Breakdown Support
- Escalation Management
- National Account Support
- OEM Technical Support
- Warranty Support
- Quality Assurance
- Cross-Functional Collaboration
Military Awards
- Army Achievement Medal (2)
- National Defense Service Medal
- Army Service Ribbon
- Certificate of Achievement
- Certificate of Affiliation
- Army Lapel Button
- Certificate of Training
Military Experience
United States Army, Construction Equipment Repair Specialist (SPC/E-4), 10/01/00, 12/31/03, Managed fleet maintenance operations and equipment readiness., Coordinated repairs, inventory control, and maintenance support., Served during Operation Iraqi Freedom in Kuwait and Iraq.
Education And Professional Development
- Ryder Future Leaders Program, 2024
- Nashville Auto/Diesel College, Technician Certificate
- Education Direct, Technician Certificate
- U.S. Army Training Center, Construction Equipment Repair Specialist
Timeline
Technician Certificate -
Nashville Auto/Diesel College
01.2024 - 01.2025
Ryder Future Leaders Program -
Ryder Systems FLP
01.2024 - 01.2025
Maintenance Technical Support IV
Ryder System, Inc.
12.2018 - Current
Manage Maintenance Center - Supervisor
Ryder System, Inc.
12.2012 - 12.2018
Tire Shop Lead / Diesel Technician
Central Transport
01.2010 - 01.2013
Diesel Mechanic
AM/PM Road Service, Inc.
01.2008 - 01.2010
Diesel Mechanic
CDS Equipment, Inc.
01.2006 - 01.2008
Diesel Mechanic
Travel Centers of America
01.2005 - 01.2006
Technician Certificate -
Education Direct
05.2001 - 12.2002
Construction Equipment Repair Specialist -
U.S. Army Training Center
12.2000 - 03.2001
Construction Equipment Repair Specialist (SPC/E-4)
United States Army
10.2000 - 12.2003