John Miller
JX Leasing
Trevor,WI
10
years of professional experience
Seasoned fleet professional known for strong leadership, and efficient planning. Experienced in managing fleet operations and supporting reliable fleet performance. Committed to extending asset life and driving continuous improvement and profitability
Work History
Fleet Maintenance Manager
8 Years 6 Months- Led maintenance staff through daily assignments, safety expectations, and quality standards across fleet operations.
- Oversaw repair workflows, vendor coordination, and shop priorities to maintain service consistency and turnaround speed.
- Directed preventive maintenance schedules for leased fleet assets, reducing downtime and improving vehicle readiness.
- Evaluated inspection reports and mechanical issues to approve accurate maintenance actions and cost-effective repairs.
- Monitored compliance with DOT, OSHA, and internal safety requirements for vehicle service activities.
- Collaborated with leasing, operations, and drivers to resolve equipment concerns and optimize fleet availability.
- Tracked maintenance records, service history, and parts inventory to support reliable fleet planning and audits.
- Implemented process improvements for work order handling, preventive service tracking, and repair documentation.
- Enhanced fleet efficiency by implementing preventive maintenance programs and monitoring vehicle performance.
- Maximized equipment lifespan through diligent oversight of regular servicing schedules, extending the useful life of assets while minimizing costs associated with premature replacements.
- Championed a culture of continuous improvement within the maintenance department, fostering an environment where team members were encouraged to share ideas and collaborate on innovative solutions.
- Reduced downtime for repairs by conducting thorough inspections and addressing potential issues promptly.
- Established strong relationships with external service providers, resulting in reliable support during peak periods or emergencies.
- Evaluated new tools, equipment, software applications for potential integration into existing processes to optimize efficiency across all facets of fleet management operations.
- Participated in cross-functional teams supporting company-wide projects that impacted fleet operations or required input from the maintenance department.
- Spearheaded cost-saving initiatives by identifying opportunities for process improvements within the scope of fleet maintenance activities.
- Improved repair turnaround times with streamlined workflows and efficient allocation of resources.
- Led a successful transition to paperless record-keeping system that facilitated more efficient data retrieval and reporting processes.
- Contributed to strategic planning efforts, providing insights on fleet management best practices and emerging technologies.
- Provided exceptional customer service to internal stakeholders by promptly addressing concerns related to fleet availability and maintenance schedules.
- Managed all aspects of fleet maintenance operations, ensuring optimal productivity and costeffectiveness.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Launched quality assurance practices for each phase of development
Service Manager
2 Years- Managed customer communication, resolving service concerns and setting clear completion expectations.
- Supervised service department workflow, balancing technician assignments with customer repair priorities.
- Monitored shop productivity, adjusting schedules to improve bay utilization and turnaround times.
- Coordinated repair order processing, ensuring accurate documentation and timely status updates.
- Reviewed warranty and repair documentation, supporting compliant claims and billing accuracy.
- Trained service advisors and technicians on processes, systems, and quality standards.
- Evaluated service performance trends, identifying process gaps and implementing workflow improvements.
- Resolved customer complaints in a professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Implemented strategies to increase customer service satisfaction ratings.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Monitored service staff performance and provided feedback for improvement.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Facilitated cross-functional team collaboration, improving resolution time for complex service issues.
- Developed comprehensive a training program for new hires, ensuring a a high level of competence and adherence to company standards.
- Streamlined service delivery processes, reducing wait times for customers by implementing efficient scheduling systems.
- Established team priorities, maintained schedules and monitored performance.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Education
Automotive And Diesel Technology Associates Degree - Automitive And Diesel Technology
Skills
Fleet management expertise
Training development
Continuous improvement initiatives
Strong analytical skills
Preventive maintenance planning
Budget management
Fleet operations
Preventive maintenance inspection
Accomplishments
Attended Peterbilt Institute for Managerial Leadership June 2016
Graduated from Living As A Leader March 2025
Timeline
Fleet Maintenance Manager
JX Leasing
04.2018 - CurrentRead More
Service Manager
JX Enterprises
04.2016 - 04.2018Read More
Universal Technical Institute
Automotive And Diesel Technology Associates Degree from Automitive And Diesel Technology
Read More