Jamaal Waters
Miami,FL
Summary
To obtain a position as a team-player in a people-oriented organization were I can maximize my educational experience in a challenging environment to achieve the corporate goals. Dedicated Mental Health specialist with impressive mental health expertise. Delivered exceptional patient support in community-based treatment facility and contributed to many patients' status improvements. Superb communications skills and compassionate nature enabled positive outcomes in challenging environment.
Overview
13
13
years of professional experience
Work History
Mental Health/Assistant Transportation Coordinator
Eckerd Project Bridge
04.2021 - Current
- Analyzed transportation data to identify improvement opportunities.
- Provided timely transportation of diverse clients to healthcare facilities.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Promoted a safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.
- Conducted resident checks during day and overnight hours on regular schedule to check health and safety status.
- Provided counseling and crisis intervention services.
- Improved patient well-being by providing compassionate care and support during their mental health journey.
Sales and Customer Support Manager
Logistic Care
04.2018 - 03.2021
- Assist customers with everyday sales issues
- Provide information on sales products
- Assist with customer complaints
- Increased sales by developing and implementing effective sales strategies.
- Enhanced customer satisfaction by providing excellent support and addressing their concerns promptly.
- Built lasting relationships with clients through consistent follow-up and personalized service.
Residential Assistant Counselor
The Children
07.2012 - 12.2018
- Logged and filed incident reports, detailing significant occurrences during assigned shifts.
- Aided residents in completing daily routines of care and activities.
- Promoted and sustained organic leadership by maintaining positive peer-leader relationships and supporting goals of each resident.
- Observed and documented resident progress, reporting recorded metrics to house manager.
- Assisted in opening and closing of residence halls at beginning and end of each semester, as well as during vacation periods.
- Managed maintenance of facilities' physical condition, inspecting grounds regularly to identify and coordinate needed repairs and upkeep.
- Developed and implemented service programming and operational guidelines to meet residents' needs and preferences.
- Recruited, hired and trained employees, providing day-to-day direction and guidance.
Customer Service Representative
Inktel Contact Center Solutions
06.2011 - 06.2012
- Enhanced customer experiences by providing timely and accurate information on products and services.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Streamlined communication processes for increased efficiency in addressing customer inquiries.
- Developed rapport with customers through active listening and tailored assistance, fostering loyalty.
- Collaborated with team members to improve overall response times and service quality.
- Reduced call wait times by implementing effective call routing strategies, enhancing customer satisfaction.
- Utilized CRM software to track customer interactions, ensuring consistent follow-up and issue resolution.
Education
High School Diploma -
Parkville High School
Baltimore, MD2010
Skills
- Computer proficiency( both PC and Mac)
- Exceptional Organization
- Attention to detail
- Team work/Team Player
- Strong interpersonal Skills
- Crisis Intervention
- Mental Health First Aid
- Behavior Management
- Care Plan Development
- Suicide Prevention
- Program Enrollments
- Corrective Actions
Timeline
Mental Health/Assistant Transportation Coordinator
Eckerd Project Bridge
04.2021 - Current
Sales and Customer Support Manager
Logistic Care
04.2018 - 03.2021
Residential Assistant Counselor
The Children
07.2012 - 12.2018
Customer Service Representative
Inktel Contact Center Solutions
06.2011 - 06.2012
High School Diploma -
Parkville High School
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