JAMAHAL DAVIS
Walnut Creek,CA
Summary
Strategic and results-driven operations specialist with 6+ years of experience in healthcare technology, clinical operations, and provider network management. Proven track record of implementing system and product enhancements to drive operational efficiency and stakeholder alignment.
Experienced with program coordination, project management, and stakeholder engagement. Utilizes strategic planning and execution to ensure project milestones are met. Knowledge of fostering team collaboration and enhancing operational processes to achieve optimal results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Provider Network Development, Program Specialist
Lyra Health Inc.
06.2022 - Current
- Led end-to-end clinical and product implementations across internal provider and external client-facing systems.
- Directed daily execution of operational changes impacting provider workflows and client experiences.
- Partnered with cross-functional teams (Product, Clinical Ops, HR, L&D) to refine scalable processes and enhance tool adoption.
- Implemented recruitment strategies across 19 regions, engaging both active and passive talent via job boards, social media, and events.
- Contributed to improving DEI in talent acquisition through inclusive and transparent selection processes.
- Provided key reporting and MI data to leadership and supported implementation of a global HRIS recruitment system.
- Delivered seamless candidate experiences and acted as an employer brand ambassador.
Care Advocate
Lyra
06.2021 - 06.2022
- Assessed client care needs, provided psychoeducation, and navigated access to mental health support services.
- Met and exceeded service-level metrics while prioritizing high-quality, empathetic support.
- Identified potential safety risks and escalated appropriately for client wellbeing.
- Supported clients with basic tech troubleshooting and service navigation.
- Proactively circumvent complaints by problem-solving with the client and offering creative solutions to any barriers related to connecting to care.
- Demonstrate a balance between efficiency and quality, meeting metric targets which include average handle time and quality assurance scores.
- Prioritize client safety and wellbeing, recognizing potential safety concerns and ensuring clients receive an appropriate level of support.
Client Support Specialist
Lyra
03.2019 - 06.2021
- Delivered front-line support for clients via phone and chat, ensuring smooth access to Lyra’s benefits and services.
- Handled end-to-end support across clinical care, technical needs, and benefits education.
- Navigated CRM systems to track client interactions and escalate safety concerns when needed.
- Conduct needs assessment and educate clients about Lyra’s services and benefit offerings primarily via phone and chat.
- Engage in feedback and frequent self-assessment of strengths and areas for growth.
- Adapt to a fast-paced team with constant change; able to quickly learn and apply new ways of working i.e., workflows, processes, and tools.
Senior Case Manager
Genentech Roche
10.2017 - 03.2019
- Coordinated with HCPs, patients, payers, and field partners to ensure seamless access to medication and care support.
- Educated patients and providers on reimbursement processes and identified access barriers.
- Collaborated with internal teams to optimize processes and contribute to high-quality program outcomes.
- Work well in a structured team environment as well as autonomously.
Education
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Emeryville School of Technology
Emeryville, CAHigh School Diploma -
Berkeley High School
Berkeley, CASkills
- Cross-departmental project coordination
- Product Implementation & Operational Rollout
- Experience in healthcare technology
- Salesforce, Zendesk, Asana, Google Tools
- Recruitment strategy development
- Collaboration with key stakeholders
- Data-Driven Decision Making
- Organizational change management
- Healthcare professional interaction
- Commitment to mental health innovation
Certification
Scrum Certified
Timeline
Provider Network Development, Program Specialist
Lyra Health Inc.
06.2022 - Current
Care Advocate
Lyra
06.2021 - 06.2022
Client Support Specialist
Lyra
03.2019 - 06.2021
Senior Case Manager
Genentech Roche
10.2017 - 03.2019
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Emeryville School of Technology
High School Diploma -
Berkeley High School
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