Jamaica Lewis
Prattville,USA
Summary
Highly motivated employee with the desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Patient Care Technician
Prattville Baptist Hospital
11.2023 - 12.2024
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
Customer Service Representative
Aetna/ CVS Health
05.2023 - 01.2024
- Provide excellent customer service to Aetna members, employers, and providers
- Respond to inquiries from customers regarding their health plans, benefits, eligibility, claims, and other related topics
- Accurately document all interactions with customers in the company’s database
- Resolve customer complaints and issues in a timely manner
- Educate customers on how to use their health plan effectively
- Assist customers with enrollment into new plans or changes to existing plans
- Process payments for premiums and other fees
- Follow up with customers to ensure satisfaction with services provided
- Maintain knowledge of current products, services, policies, and procedures
Medical Assistant
MainStreet Family Urgent Care
08.2022 - 11.2023
- Assisted physicians with patient care by taking vital signs, taking patient histories, and preparing patients for examinations
- Maintained accurate medical records through filing, charting, transcription, and data entry into the electronic health record system
- Kept examination rooms clean, stocked with necessary supplies, and prepared for incoming patients
- Filed insurance claims forms in accordance with applicable regulations
- Always adhered to HIPAA regulations regarding safeguarding confidential patient information
- Scheduled appointments for patients via phone and in person
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies
- Documented notes during patient visits
- Responded to patient callbacks and phone-in prescription refill requests
Claim Adjuster
Allstate
10.2021 - 07.2022
- Handled customer inquiries regarding insurance policy coverage details and payment status updates
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers
- Verified details with policyholders and requested additional information
- Reviewed documentation and accounts to gain full picture
- Provided clear explanations of benefits, eligibility requirements, and applicable laws when communicating with customers
- Adhered to strict guidelines pertaining to confidentiality while handling sensitive personal information
Client Advisor
Hancock Whitney Bank
07.2020 - 10.2021
- Provides customer service and technical assistance to e-banking, mobile banking, text banking, and e-pay customers
- Recommends the appropriate problem resolution, service, or department as necessary for further assistance and/or call resolution concerning customer inquiries, complaints, or difficulties
- Provides dispute resolution for Debit and ATM transactions, and reporting/replacing lost or stolen ATM and Check cards
- Identifies customer financial needs, informs and recommends appropriate financial services/products via telephone and gains customer agreement to refer to a Tele sales Associate
Customer Service Associate
Lowes
01.2018 - 07.2020
- Assisted customers with returns, exchanges, refunds, and other transactions as needed
- Answered phone calls from customers promptly and courteously
- Handled cash register operations accurately during peak times
- Maintained knowledge of current sales promotions and new product releases
- Compiled daily sales reports for management review
- Kept work area neat, clean, and well-stocked at all times
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
Buffet/Host
Wind Creek Wetumpka
02.2015 - 09.2018
- Greets, engages, and seats the Guest in a timely and controlled manner
- Maintains clean and organized work and entry areas (including windows, ledges, door handles and floors)
- Understands and accurately uses the P.O.S
- (point of sale) system to clock in/out, to process/input "To Go" orders and Guest checks, and complete end of shift duties
- Responsible for reconciling and balancing the assigned cash drawer
Residential Aide
Magnolia Woods
05.2011 - 01.2015
- Assisted residents with daily living activities such as bathing, dressing, and grooming
- Provided companionship to elderly residents by engaging in conversation and recreational activities
- Conducted housekeeping duties including cleaning rooms, changing bed linens, and doing laundry
- Ensured the safety of residents by monitoring their behavior, responding promptly to requests for assistance, and providing a safe environment
- Administered medications according to established procedures and kept detailed records of medication administration
- Developed positive relationships with residents by demonstrating respect for their needs and preferences
Education
High School Diploma -
Prattville High School
Prattville, AL01.2007
Skills
- Data Entry
- Appointment Scheduling
- Credit Card Payment Processing
- Filing
- Microsoft PowerPoint
- Documentation
- Call Center Operations
- Microsoft Outlook
- Order Processing
- Vital signs monitoring
- CPR certification
- Patient observation
- Blood glucose testing
Timeline
Patient Care Technician
Prattville Baptist Hospital
11.2023 - 12.2024
Customer Service Representative
Aetna/ CVS Health
05.2023 - 01.2024
Medical Assistant
MainStreet Family Urgent Care
08.2022 - 11.2023
Claim Adjuster
Allstate
10.2021 - 07.2022
Client Advisor
Hancock Whitney Bank
07.2020 - 10.2021
Customer Service Associate
Lowes
01.2018 - 07.2020
Buffet/Host
Wind Creek Wetumpka
02.2015 - 09.2018
Residential Aide
Magnolia Woods
05.2011 - 01.2015
High School Diploma -
Prattville High School
Similar Profiles
Yolanda ShufordYolanda Shuford
Patient Care Technician/Nursing Unit Assistant at Prattville Baptist HospitalPatient Care Technician/Nursing Unit Assistant at Prattville Baptist Hospital
Gracen BarfootGracen Barfoot
Patient Registration Specialist at Prattville Baptist HospitalPatient Registration Specialist at Prattville Baptist Hospital
Keerriea GrayKeerriea Gray
Registered Nurse at Prattville Baptist HospitalRegistered Nurse at Prattville Baptist Hospital