JaMaiya Howell

8622 Hollygrove Ct

Summary

Results-driven customer service and operations professional with 7+ years of experience in retail management, team leadership, and client relations. Proven track record of improving sales performance, increasing customer satisfaction, and optimizing daily operations. Highly skilled in remote communication, problem-solving, and multitasking in fast-paced environments. Adept at both phone and non-phone support roles, with strong organizational and technical abilities.

Overview

years of professional experience

Work History

Entrepreneur / Business Owner

Self-Employed (BBB Inc.)

01.2023 - Current

Managed full-cycle business operations including customer service, scheduling, billing, and marketing, increasing repeat customer rate by 30%.
Implemented customer engagement strategies that improved client retention and satisfaction.
Handled invoicing, financial tracking, and budgeting with 100% accuracy.
Streamlined workflows to improve efficiency and reduce operational delays.
Maintained consistent communication with clients via phone, email, and messaging platforms.

Retail Manager

Rue21

01.2020 - 01.2022

Led and supervised a team of employees, improving team productivity and performance metrics.
Increased store sales through upselling techniques and enhanced customer engagement strategies.
Reduced inventory shrinkage through improved tracking and loss prevention procedures.
Managed scheduling, payroll support, and employee training programs.
Resolved escalated customer issues, maintaining high customer satisfaction scores.

Crew Leader

Subway

01.2015 - 01.2020

Delivered high-volume customer service in a fast-paced environment, consistently meeting performance goals.
Processed transactions accurately while maintaining speed and efficiency.
Trained new employees and supported team operations during peak hours.
Maintained store cleanliness, inventory levels, and compliance with safety standards.
Contributed to increased sales through effective upselling and product recommendations.

Education

High School Diploma -

Springfield High School

Holland, OH

06.2014

Skills

Customer Service (Phone & Non-Phone)
Remote Support
CRM Systems
Data Entry
Conflict Resolution
Team Leadership
Sales Optimization
Inventory Management

Scheduling & Workforce Planning
POS Systems
Time Management
Multitasking
Problem Solving
Communication Skills
Microsoft Office
Google Workspace

Timeline