Summary

Overview

Work History

Education

Skills

Timeline

JaMaiya Howell

8622 Hollygrove Ct

Summary

Driven operations and team leadership professional with 7+ years of experience managing fast-paced, detail-oriented environments. Transitioning into healthcare as an aspiring Sterile processing technician , leveraging a proven track record in strict quality control, inventory management, and adherence to safety and regulatory compliance standards. Exceptionally organized, adapt at following complex standard operating procedures , and skilled at coordinating under pressure to support team efficiency and patient-first care.

Overview

years of professional experience

Work History

Entrepreneur / Business Owner

Self-Employed (BBB Inc.)

Brandon, Fl

01.2023 - Current

Managed full-cycle business operations including customer service, scheduling, billing, and marketing, increasing repeat customer rate by 30%.
Implemented customer engagement strategies that improved client retention and satisfaction.
Handled invoicing, financial tracking, and budgeting with 100% accuracy.
Streamlined workflows to improve efficiency and reduce operational delays.
Maintained consistent communication with clients via phone, email, and messaging platforms.

Retail Manager

Rue21

Toledo, OH

01.2020 - 01.2022

Led and supervised a team of employees, improving team productivity and performance metrics.
Increased store sales through upselling techniques and enhanced customer engagement strategies.
Reduced inventory shrinkage through improved tracking and loss prevention procedures.
Managed scheduling, payroll support, and employee training programs.
Resolved escalated customer issues, maintaining high customer satisfaction scores.

Crew Leader

Subway

Toledo, OH

01.2015 - 01.2020

Delivered high-volume customer service in a fast-paced environment, consistently meeting performance goals.
Processed transactions accurately while maintaining speed and efficiency.
Trained new employees and supported team operations during peak hours.
Maintained store cleanliness, inventory levels, and compliance with safety standards.
Contributed to increased sales through effective upselling and product recommendations.

Education

High School Diploma -

Springfield High School

Holland, OH

06.2014

Skills

Quality Assurance & Compliance: Experienced in executing strict safety protocols, maintaining zero-error operational standards, and auditing workflows

Inventory & Asset Management: Strong background in tracking stock levels, organizing materials systematically, minimizing shrinkage, and documentation

Team Leadership & Prioritization: Proven ability to lead teams, delegate tasks, manage schedules, and adapt to rapidly changing priorities

Technical Proficiency: Skilled in accurate data entry, tracking software, Microsoft Office, Google Workspace, and digital workflows

Communication & Collaboration: Expert in cross-departmental coordination, problem-solving, and managing high-stress situations calmly

Remote Support

CRM Systems

Data Entry

Conflict Resolution

Team Leadership

Sales Optimization

Inventory Management

Scheduling & Workforce Planning

POS Systems

Time Management

Multitasking

Problem Solving

Communication Skills

Microsoft Office

Google Workspace