Jamal Bourne
Sacramento,CA
Summary
Dynamic leader with a proven track record at Performance Team-A Maersk Company, specializing in operational management and effective leadership. Demonstrated expertise in cultivating client relationships and enhancing team performance, resulting in the consistent achievement of targets and high customer satisfaction ratings. Recognized for proficiency in safety risk management and continuous performance assessment, driving both operational excellence and strategic growth. Committed to leveraging these skills to further enhance organizational success.
Overview
17
17
years of professional experience
Work History
Penske Logistics
Operations Supervisor
Rocklin, CA
05.2023 - Current
- Provide support to ensure alignment with company targets.
- Lead daily staff meetings to pinpoint areas of focus.
- Implement required safety standards at all levels.
- Maintain optimal levels of customer satisfaction consistently.
- Prepare comprehensive reports to highlight team effectiveness.
- Ensure employee files are compliant with legal standards.
Operations Manager
Performance Team-A Maersk Company
Redlands , CA
01.2021 - 07.2022
- Managed all aspects of daily opening, closing, and shift transitions to maintain high standards.
- Assigned tasks to team members, prioritizing objectives.
- Evaluated performance using KPIs and metrics.
- Generated detailed productivity summaries for supervisor review.
- Addressed staffing requirements through effective hiring practices.
Senior Account Manager
Performance Team-A Mearsk Company
Redlands, CA
11.2017 - 12.2020
- Cultivated strong relationships with key accounts.
- Held regular meetings to discuss performance data and accomplishments.
- Handled client issues promptly with effective solutions.
- Updated accounts efficiently with relevant information.
Account Manager
Freight Management Inc.
Anaheim, CA
04.2008 - 11.2017
- Oversaw several accounts at the same time, adhering to schedules.
- Served as primary liaison for client issues and requirements.
- Negotiated client agreements to enhance revenue.
- Developed service and cost-benefit proposals aimed at acquiring new clients.
- Generated monthly account-specific financial reports.
Education
Bachelor of Arts - Interpersonal Communications
Sacramento State
Sacramento, CA05-2003
Skills
- Proficient in Team Leadership
- Resource Management
- Strategic Decision Making
- Attentive Communication Techniques
- Clear Written and Oral Communication
- Continuous Performance Assessment
- Staff Training Initiatives
- Safety Compliance Management
Timeline
Penske Logistics
Operations Supervisor
05.2023 - Current
Operations Manager
Performance Team-A Maersk Company
01.2021 - 07.2022
Senior Account Manager
Performance Team-A Mearsk Company
11.2017 - 12.2020
Account Manager
Freight Management Inc.
04.2008 - 11.2017
Bachelor of Arts - Interpersonal Communications
Sacramento State
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