Work Preference
Summary
Overview
Work History
Education
Skills
Personal Information
Accomplishments
Timeline
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Jamal Davidson
Open To Work

Jamal Davidson

South Euclid

Work Preference

Desired Job Title

General LaborerERS Member AssociateAdministrative Assistant & Fellowship CoordinatorPatient Service RepresentativeHost/Server

Work Type

Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work

Location Preference

RemoteHybrid
Location: South Euclid, OHCleveland, OH
Open to relocation: Yes

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursHealthcare benefitsWork from home optionPaid time offPaid sick leave401k match4-day work weekStock Options / Equity / Profit Sharing

Summary

Administrative professional dedicated to driving service excellence and operational efficiency. Adept at managing multiple tasks while delivering exceptional customer support. Recognized for improving member engagement and streamlining processes in dynamic work environments.

Overview

25
25
years of professional experience

Work History

General Laborer

People Ready Temporary Staffing Agency
Cleveland
08.2022 - Current
  • Executed general labor tasks aligned with skills and experience, supporting project completion
  • Assisted team members with daily labor tasks and project completion.
  • Operated machinery for various tasks in diverse work environments.
  • Completed assigned tasks through agency app, ensuring timely and accurate delivery
  • Maintained cleanliness and organization of work areas and tools.

ERS Member Associate

AAA East Central
Independence
05.2021 - 06.2022
  • Addressed member inquiries regarding Emergency Roadside Assistance Membership, providing accurate information to enhance member satisfaction.
  • Received and processed roadside assistance requests, ensuring detailed service information for dispatch and within the guidelines of the specific membership territory (i.e. AAA East Central, AAA Southern California, etc.) membership benefit level.
  • Collaborated with public agencies for emergency roadside assistance.
  • Directed incoming calls to relevant departments, ensuring streamlined service delivery based on member needs.
  • Assisted members and potential members with membership payments and enrollments.
  • Collected membership dues and maintained AAA membership records.
  • Followed and implemented updated protocols and procedures.
  • Performed tasks aimed at improving operational efficiency, contributing to overall service quality.

Administrative Assistant & Fellowship Coordinator

Cleveland Clinic Foundation
Cleveland
03.2015 - 07.2019
  • Coordinated fellowship interviews and onboarding, ensuring a smooth credentialing process for staff and fellows.
  • Primary contact for Abdominal Imaging Fellowship Interviews.
  • Compiled Fellowship application for review and assisted Fellowship Director with candidate selection.
  • Coordinate Fellowship interview with selected Abdominal Imaging Staff.
  • Assist with credentialing for Staff and Fellows.
  • Maintain compliance with required Staff and Fellows certifications.
  • Provided logistical support for programs, meetings, and events, including room reservations, agenda preparation, and calendar maintenance.
  • Supported Abdominal Imaging Section Head and supplemental Abdominal Imaging Staff through personal document management, calendar organization and collateral preparation for meetings.
  • Supported efficient meetings by preparing materials and documenting discussions.
  • Supported meetings by organizing spaces and materials and documenting discussions for clear communication and follow-up.
  • Organized and scheduled meetings, prepared reports, and maintained filing systems.
  • Develop and maintain a filing system.
  • Process invoices and expenses using Concur.
  • Write and distribute emails, correspondence memos, letters, faxes, and forms.
  • Assist in the preparation of regularly scheduled reports.
  • Book travel arrangements for Staff and Fellows.
  • Serve as primary liaison between internal teams and external clients to facilitate communication.
  • Work with the Fellowship Director to develop specific recruiting plans for each academic year.
  • Executed record filing system, enhancing organization and accessibility of documents.
  • Coached new employees on administrative procedures, company policies, and performance standards.
  • Provided comprehensive administrative support to department by managing schedules and documentation.
  • Executed various tasks to support team objectives and operations.

Patient Service Representative

Cleveland Clinic Foundation
Cleveland
09.2008 - 03.2015
  • Registered new patients by efficiently collecting required information and documentation to facilitate timely care.
  • Checked in patients at front desk, ensuring accurate information verification for smooth appointment processing.
  • Assisted patients in completing check-in and payment paperwork, enhancing overall patient experience and reducing wait times.
  • In/outpatient scheduling.
  • Patient order/prescription entry.
  • Used EPIC and Syngo Workflow to schedule appointments and for Point of Service.
  • Receiving and directing phone calls to the appropriate area.
  • Executed various administrative tasks for the supervisor.
  • Continually improved knowledge, skills, and performance based on feedback and self-identified professional developmental needs.

Host/Server

Baker's Square
Willoughby Hills
06.2001 - 03.2009
  • Greeted and seated customers, handled transactions, and ensured customer satisfaction.
  • Welcoming customers to our establishment and seating them.
  • Approaching customers with a positive attitude and taking their orders.
  • Handling and delivering food to customers with care.
  • Delivered food orders and resolved service-related issues.
  • Assuring customer satisfaction with the service.
  • Fostered loyal clientele by providing exceptional service throughout the dining experience.
  • Cultivated positive guest relations by efficiently managing information and facilitating quick seating.
  • Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Handling cash register sales and transactions.
  • Executed tasks assigned by management to enhance operations.

Education

Bachelor of Arts - THEATER MINOR IN PSYCHOLOGY

UNIVERSITY OF DAYTON
DAYTON, OH
01-2007

Skills

  • Customer service and support
  • Call center experience and customer relations
  • Time management and scheduling
  • Organizational skills and multi-tasking
  • Data entry and document management
  • Microsoft Office Suite proficiency
  • Expense management
  • Office management and coordination
  • Interviewing and onboarding
  • Healthcare experience and medical office operations
  • Medical records and terminology
  • EMR systems expertise
  • Event planning and execution
  • Account management and client engagement

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Accomplishments

  • Dean's List Designee (2003 - 2007); University of Dayton
  • Graduated Cum Laude; University of Dayton
  • Member of the National Society of Collegiate Scholars

Timeline

General Laborer

People Ready Temporary Staffing Agency
08.2022 - Current

ERS Member Associate

AAA East Central
05.2021 - 06.2022

Administrative Assistant & Fellowship Coordinator

Cleveland Clinic Foundation
03.2015 - 07.2019

Patient Service Representative

Cleveland Clinic Foundation
09.2008 - 03.2015

Host/Server

Baker's Square
06.2001 - 03.2009

Bachelor of Arts - THEATER MINOR IN PSYCHOLOGY

UNIVERSITY OF DAYTON

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Jamal Davidson