Jamal Davis
Lithonia,Ga
Summary
Senior Benefits & Operations Professional with 8+ years of experience supporting employee benefits, payroll administration, enrollment processes, compliance requirements, and client-facing operations. Proven ability to manage high-volume workloads while maintaining exceptional accuracy, meeting strict deadlines, and delivering outstanding customer experiences. Experienced in coordinating enrollment materials, benefits documentation, regulatory communications, and carrier relationships while utilizing systems such as Workday, Salesforce, Zendesk, and Microsoft Office Suite. Recognized for strong organizational skills, process improvement initiatives, and the ability to thrive in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Licensed Benefits Advisor
GUSTO
08.2025 - 05.2026
- Managed employee benefit enrollments and eligibility changes for approximately 30 employer groups per month, supporting organizations ranging from 50-100 employees.
- Prepared, reviewed, and distributed benefits-related documentation including enrollment materials, plan communications, qualifying life event documentation, COBRA notices, and carrier correspondence.
- Ensured compliance with federal and state regulations while maintaining accuracy across multiple benefit programs including medical, dental, vision, life, disability, HSA, FSA, and retirement offerings.
- Resolved complex client and carrier escalations while maintaining strong relationships with internal stakeholders and external partners.
- Utilized Salesforce, Zendesk, Workday, Microsoft Excel, and carrier platforms to manage cases, maintain records, and ensure timely completion of service requests.
- Consistently achieved quality scores exceeding 90% while meeting service-level agreements in a fast-paced environment.
- Identified process improvements that increased operational efficiency and enhanced the client experience.
Customer Engagement Specialist
05.2023 - 08.2025
- Managed high-volume client communications, supporting up to 100 customer interactions daily while maintaining service quality standards.
- Provided guidance on enrollment processes, account maintenance, benefits administration, payroll-related inquiries, and compliance requirements.
- Documented customer interactions accurately and maintained detailed records across multiple systems.
- Selected to participate in internal training initiatives due to strong communication skills and customer service performance.
Payroll Specialist
ADP
01.2022 - 01.2023
- Managed payroll processing and administrative support for over 100 small business clients.
- Reviewed payroll documentation for accuracy and compliance while adhering to strict deadlines.
- Collaborated with internal teams and clients to resolve discrepancies and ensure successful payroll execution.
- Utilized reporting tools and Excel to analyze data, track trends, and support operational processes.
Assistant Office Manager
ASPEN DENTAL
01.2019 - 01.2022
- Coordinated administrative operations for a high-volume healthcare office serving 25-30 patients daily.
- Managed scheduling, documentation, insurance verification, patient communications, and operational reporting.
- Trained and supported team members while ensuring compliance with company policies and procedures.
- Maintained accurate records and handled sensitive information with a high degree of confidentiality and attention to detail.
Customer Service Representative
DELTA DENTAL
01.2017 - 01.2019
- Provided support regarding insurance eligibility, claims, benefits, and Explanation of Benefits documentation.
- Interpreted complex plan information and communicated details clearly to members and providers.
- Earned recognition as a top-performing representative through exceptional service and accuracy.
Skills
- Enrollment Administration
- Regulatory Documentation
- Benefits Administration
- Compliance Support
- Quality Assurance
- Process Improvement
- Client Relationship Management
- Data Review & Validation
- Document Management
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Microsoft PowerPoint
- Salesforce
- Zendesk
- Workday
- Carrier Systems
- COBRA Administration
- Retirement Benefits Exposure
- Project Coordination
- Cross-Functional Collaboration
Timeline
Licensed Benefits Advisor
GUSTO
08.2025 - 05.2026
Customer Engagement Specialist
05.2023 - 08.2025
Payroll Specialist
ADP
01.2022 - 01.2023
Assistant Office Manager
ASPEN DENTAL
01.2019 - 01.2022
Customer Service Representative
DELTA DENTAL
01.2017 - 01.2019