Jennifer Whiteford
Indianapolis
Summary
Versatile and results-driven professional with a strong track record in remote operations, healthcare, finance, and sales. Adept at leading teams, managing high-volume data workflows, and delivering top-tier customer service. Licensed in Health & Life Insurance and Cosmetology, with proven success in Medicare sales, retirement account management, and administrative support. Recognized for rapid advancement, leadership, and consistent performance across diverse industries.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Licensed Benefits Advisor
WTW – Extended Health
05.2025 - Current
- Ranked top in training and early sales performance
- Sell Medicare Advantage, Medigap, and standalone policies
- Maintain HIPAA compliance in high-volume appointment setting
Retirement Account Specialist
FIS Global
06.2024 - 02.2025
- Managed accounts up to $1M; processed rollovers up to $400K
- Led team metrics in call time and customer satisfaction
Account Supervisor (MET)
Results CX
08.2023 - 03.2024
- Promoted within 6 weeks of training
- Resolved escalated healthcare coverage and appeals
Stylist
Private Salons
07.2020 - 04.2023
- High client retention and top sales performance
- Managed bookings and POS transactions
Administrative Assistant (Temp)
Robert Half – Kelley School of Business
09.2022 - 02.2023
- Supported faculty and student testing operations
- Expanded responsibilities based on performance
Claims Processor / Medical Receptionist
Ajilon – PCU / CDI
04.2021 - 11.2021
- Exceeded daily quotas in claims processing
- Sole weekend front office staff; ensured HIPAA compliance
Detention Deputy
Marion County Sheriff’s Office (MCSO)
05.2019 - 07.2020
- Graduated second in academy; trusted for special assignments
- Conducted searches, fingerprinting, and inmate transport
Phlebotomist
IBC / Versiti
11.2016 - 05.2019
- 95%+ success rate in blood collections
- Served both branch and mobile units
Stylist / Key Holder
Great Clips
09.2015 - 11.2016
- Managed salon operations and POS transactions
- Ranked top 3 in cut times
Education
Ball State University
Indiana05.2027
Skills
- Remote Work & Virtual Collaboration
- Leadership & Team Supervision
- Medicare & Health Insurance Sales
- Retirement & Financial Accounts
- Data Entry & Claims Processing
- Healthcare Operations & HIPAA Compliance
- Customer Service & Escalation Resolution
- Phlebotomy & Medical Screening
- Safety and Security
Certification
- Indiana Health & Life Insurance
- Indiana Cosmetology
- Indiana Alcohol Serving Permit
Timeline
Licensed Benefits Advisor
WTW – Extended Health
05.2025 - Current
Retirement Account Specialist
FIS Global
06.2024 - 02.2025
Account Supervisor (MET)
Results CX
08.2023 - 03.2024
Administrative Assistant (Temp)
Robert Half – Kelley School of Business
09.2022 - 02.2023
Claims Processor / Medical Receptionist
Ajilon – PCU / CDI
04.2021 - 11.2021
Stylist
Private Salons
07.2020 - 04.2023
Detention Deputy
Marion County Sheriff’s Office (MCSO)
05.2019 - 07.2020
Phlebotomist
IBC / Versiti
11.2016 - 05.2019
Stylist / Key Holder
Great Clips
09.2015 - 11.2016
Ball State University