Summary
Work History
Education
Skills
Timeline
Generic

SHANDREKA DIXON

United States

Summary

Results-driven Customer Success and Operations professional with 10+ years of experience in healthcare and financial services environments. Skilled in managing high-volume workflows, resolving complex disputes, processing claims, and ensuring regulatory compliance. Recognized for delivering exceptional customer experiences, improving retention, and maintaining accuracy in remote, compliance-driven roles.

Work History

Benefits Specialist

TTEC
Remote
  • Process health and dental insurance applications during open and special enrollment periods.
  • Support members with plan selection, eligibility verification, and documentation review.
  • Manage high-volume inbound and outbound calls while maintaining quality and compliance standards.
  • Review consumer appeals and eligibility documents with strong attention to detail.
  • Ensure compliance with healthcare regulations and data privacy standards.

Dispute Operations Agent

Velera
Remote
  • Investigated and resolved debit and credit card disputes and fraud claims.
  • Collected and analyzed documentation from consumers and merchants.
  • Delivered timely, customer-focused resolutions to reduce escalations.
  • Maintained strict compliance with banking regulations and risk policies.

Claims Processor

Bank of America
Remote
  • Reviewed and processed charge-off claims in accordance with regulations.
  • Communicated with clients and providers to obtain required documentation.
  • Maintained high accuracy and productivity in a deadline-driven environment.
  • Handled confidential financial information with discretion and precision.

Education

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Gordon State College
03.2026

Skills

Customer Success & Retention

Client Relationship Management (CRM)

Healthcare Benefits & Insurance Support

Fraud & Dispute Resolution

Claims Processing & Appeals

Eligibility Verification

High-Volume Call Handling

Compliance & Regulatory Adherence

HIPAA & Data Privacy

Case Documentation & Quality Assurance

Remote Work & Virtual Collaboration

Microsoft Office (Word, Excel, Outlook)

Timeline

Dispute Operations Agent

Velera

Claims Processor

Bank of America

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Gordon State College

Benefits Specialist

TTEC

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SHANDREKA DIXON