Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Jamal Fleurimond

Jamal Fleurimond

Miami,FL

Summary

I work hard to maintain a positive attitude, high energy, and excellent customer service. I will always do my best to assist customers to the best of my abilities. I have spent most of the past three to four years working in jobs directly tied to customer service, and I continue to develop experience in this field. My employment in customer service gives me the opportunity to be of assistance to other people on a regular basis. As a result, I take great satisfaction in this aspect of my work. At my current job, I try to be a Reliable Front desk attendant well-versed in assisting guests with check-in, check-out, and billing services. A smart individual with combined organizational skills and a polished customer service style. Promptly addresses various questions and concerns from customers to facilitate positive guest experience and repeat business.

Overview

11
11
years of professional experience

Work History

Front Desk Attendant

FIU
2019.08 - Current
  • Managed customer transactions, updated files, processed registrations and maintained public records.
  • Conducted guided tours and informed guests about programs offered.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Calculated billings and reviewing charges with guests at checkout.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Answered multi-line phone system and enthusiastically greeted callers.

Assistant

Event Organization, Flawless Events FLA
2013.01 - 2019.07
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted with special events by working premieres, private screenings and charity events.
  • Set up and maintained theater projection and sound systems.
  • Oversaw event operations to keep running smoothly.
  • Cleaned and sanitized seating areas between showings for adherence to sanitary standards.

Sunday School Assistant

St Stephen catholic
2015.09 - 2019.05
  • Merged bible verses with current events to develop curriculum and address relevant topics children regularly encounter.
  • Adapted bible verses and lessons into stories and activities to help children comprehend scriptures.
  • Sourced materials and labor to meet facility construction needs.
  • Facilitated religious classes and forums.
  • Prepared and distributed religious materials.
  • Participated in various outreach programs.
  • Managed classroom behavior to maintain safety and promote orderly learning environments.
  • Participated in religious ceremonies and events.
  • Led faith-based life to provide example for students between ages 5 and 13.

Education

Bachelor of Science - Sports Management

Florida International University
11200 SW 8th St, Miami, FL 33199
05.2024

Associate of Science -

Broward College - A. Hugh Adams Central Campus
3501 Davie Rd, Davie, FL 33314
01.2021

High School Diploma -

Somerset Academy - Central Miramar Campus
9300 Pembroke Rd, Miramar, FL 33025
05.2018

Skills

  • Strong Communication Skills
  • Problem Solving Skills
  • Information Technology
  • Customer Service Skills
  • Time Management Skills
  • Good team player
  • Service Quality
  • Creative Solutions
  • Constructive Feedback
  • Reading Comprehension
  • Customer Service
  • Customer Retention
  • Checking Guests In and Out

Languages

French
Limited Working
English
Full Professional

Timeline

Front Desk Attendant

FIU
2019.08 - Current

Sunday School Assistant

St Stephen catholic
2015.09 - 2019.05

Assistant

Event Organization, Flawless Events FLA
2013.01 - 2019.07

Bachelor of Science - Sports Management

Florida International University

Associate of Science -

Broward College - A. Hugh Adams Central Campus

High School Diploma -

Somerset Academy - Central Miramar Campus
Jamal Fleurimond