Jamal Frazier
Hollywood,FL
Summary
Over 15 plus years experience in Welding and Fabricate, Forklift, Painting and Beam line Operator. Over 7 plus years in customer service and retail. Over 10 plus years in Customer Service Experienced. Hardworking employee enthusiastic about learning field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship, building and problem-solving abilities. Driven Uber and Instacart with experience as primary point of escalation for high-level client questions, needs, wants and complaints. Passionate about delivering superior interactions with customers by hearing issues, requirements and requests to provide first-class customized solutions. Dedicated to identifying trends by analyzing customer records, purchases, inquiries and complaints to develop rapid solutions. Hardworking Lube Technician with impressive vehicle maintenance knowledge and strong work ethic. Trained and mentored employees. High-level mechanical, organizational and communications skills enabled achievement of desired results in fast-paced environment.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Customer Service Delivery
Instacart Shoppers
07.2021 - Current
- Shop at many different grocery stores for customers
- Deliver customers groceries or products on time
- Communicate with customers about everything
- Help customers carry the groceries inside {mostly elderly or handicaps}
- Maintained a friendly and courteous demeanor with customers.
Delivery Driver
UberEATS
05.2021 - Current
- Drove to restaurants and stores for customers
- Picked up customers food and deliver on time
- Order and shop for customers
- Communicate with customers about food or products that might be out of stock.
Tire and Battery Tech
Sam's Club
12.2023 - 06.2024
- Greeted customers and answered questions about oil changes and other services.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
- Mounted and balanced tires to promote even wear and decrease on-the-road safety hazards.
- Kept shop areas neat, clean, and free of safety hazards.
- Cleaned automotive service bays and removed debris to promote organized work environment.
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
- Educated customers on vehicle systems operation and recommended regular maintenance schedules to promote optimal vehicle functionality.
- Assisted team by keeping shop tidy, clean, and free of safety hazards.
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Tested tires for wear, balance and overall condition.
- Evaluated tire tread depth and air pressure to verify proper tire inflation.
- Identified problems and replaced worn tires on variety of vehicles.
- Performed regular inspections of tire inventory and ordered new tires to maintain stock level.
- Utilized specialized tools and equipment to safely remove and install tires.
- Assisted customers with selecting correct brand, type and size of tire for vehicle.
Wawa Customer Service Associate
Wawa
02.2021 - 11.2022
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Double-checked merchandise stock levels and expiration dates
- Carefully examined identification cards to sell alcohol and tobacco products to customers of legal age
- Arrived on time and dressed neatly in my company's uniform
- Restocked, arranged, and organized merchandise in the front lanes to increase product sales
- Assisted customers in locating and selecting merchandise in any store department
- Kept work areas organized, clean, and sanitized to meet company and regulatory requirements
- Cleaned and sanitized all work surfaces in between food preparations to avoid cross-contamination and adhere to food safety regulations
- Finished all of the opening and closing checklists, which included emptying the trash, refilling napkin dispensers, securing all alcohol, dating food, and polishing all silverware
- Was in charge of setting up and stocking department displays
- Restocked newly delivered inventory in storage, the kitchen, and the food prep area
- Began by preparing ingredients, equipment, and workstations to meet the demands of the day each day
- Provided prompt, courteous, and friendly service to customers
- Kept up with current menu items, garnishes, ingredients, and preparation techniques
- Cleaned and sanitized dishes and utensils, ensuring that there were always enough supplies on hand to meet expected customer demand.
Welder/Fabricator
Florida Welding Fab & Erectors
05.2007 - 04.2021
- Removed loose materials and thick scale, slag, or rust to prepare material surfaces for welding
- Adjusted weld machines to correct settings prior to weld applications for precision and waste reduction
- Maximized shop organization and equipment length by cleaning the floor and machinery efficiently
- Chipped away debris and thick crusts of rust, slag, and other materials to prepare surfaces for welding
- Welded in a variety of positions, including flat, horizontal, vertical, and overhead
- Clamped and tack-welded components to achieve the desired configurations
- Used hand tools, a torch, and arc welding equipment to heat, form, and dress metal parts
- Kept track of the fitting, burning, and welding processes to prevent parts from overheating, warping, shrinking, distortion, and expansion
- Inspected welds and double-checked critical measurements after they were completed
- Observed hydrostatic and dimension tolerance tests to evaluate weld quality and conformance to specifications
- Reduced warping by using proper fitting, burning, and welding techniques
- Used the work order as a blueprint to remove, repair, and replace damaged components
- Unloaded incoming materials from trucks and rail cars and moved them to the staging area
- Received, stored, and shipped products in a safe and efficient manner
- Increased team efficiency by using forklifts, cranes, and other equipment to move materials
- Received and unpacked shipments and new equipment as directed
- Unloaded and stacked materials by raising and lowering lifting devices
- Loaded pallets weighing pounds from cranes onto logistics carriers, adhering to company safety and protocol at all times
- Kept my work areas and equipment clean at all times
- Cleaned and lubricated machinery shafts, bearings, and gears as part of routine maintenance.
Sales Associate
Shell Gas station/ EZ Mart
08.1999 - 07.2000
- Assisted guests with pumping gas and paying for it
- Counted the cash in the register drawer at the start and end of each shift
- Returns and exchanges were handled by me
- Kept my work area clean and organized
- Kept the showroom clean and organized by displaying products in a neat and orderly manner
- Kept an eye on things
- Restocked, arranged, and organized merchandise in the front lanes to increase product sales
- Handled POS transactions such as checks, cash, credit card purchases, and refunds
- Wash customers cars, trucks, vans etc
- Clean the outside of the gas station
- Take out the trash and clean the station areas
- Greeted customers in a friendly manner.
Landscape Laborer
Orangebrook Golf & Country Club
02.1997 - 11.1999
- Mixed and sprayed fertilizers, herbicides, and insecticides onto shrubs, trees, and grass to maintain soil fertility and defend against weeds and insects
- Demonstrated my landscaping abilities by planting grass, flowers, and shrubs
- Removed and disposed of plant debris to keep work sites safe and well-organized
- Used self-propelled and riding mowers to mow lawns
- Pruned and trimmed hedges and shrubs with shears, pruners, and chainsaws
- Followed planned landscaping designs to determine where to lay sod, sow grass, and plant flowers and foliage
- Kept up with regular landscaping schedules to keep lawns healthy and facilities looking professional
- Demonstrated expert landscape tool and equipment use and maintenance
- Used weed- and pest-killing chemicals on lawns to protect growth and improve appearance
- Installed stonework in accordance with the design plan and the client's requirements
- Checked sprinkler spray angles and tested the performance of digital controllers as part of preventative maintenance
- Diagnosed equipment problems and performed routine maintenance to keep it functional and long-lasting.
Education
GED -
Hallandale High School
Hallandale Beach, FLSkills
- Retail
- Landscape
- Sales Associate
- Welder
- Vehicle inspections
- Skilled forklift operator
- Teamwork and Collaboration
- Heavy Lifting
- Valid Driver's License
- Positive Attitude
- Forklift Operation
- Merchandise Restocking
- Product Merchandising
- POS System Operation
- Customer Satisfaction
- Safety Procedures
- Rotation and balancing
- Facility Cleaning
Certification
Driver's License
Additional Information
Pipe fitting, Problem resolution, Shaping and cutting, Structural welding, Blueprints and schematics, Fabrication, Customer service, Materials preparation, Self-motivated, Team Leadership, Extremely organized, Forklift operation, Overhead crane operator training, Heavy equipment operations, Safe driver, Heavy hauling, Planting flowers and bushes, Landscaping plans, Landscaping, Debris removal, Watering lawns and trees, Cash register operations, Customer greeting, ID verification, Customer satisfaction, Merchandising familiarity, Customer service excellence
Timeline
Tire and Battery Tech
Sam's Club
12.2023 - 06.2024
Customer Service Delivery
Instacart Shoppers
07.2021 - Current
Delivery Driver
UberEATS
05.2021 - Current
Wawa Customer Service Associate
Wawa
02.2021 - 11.2022
Welder/Fabricator
Florida Welding Fab & Erectors
05.2007 - 04.2021
Sales Associate
Shell Gas station/ EZ Mart
08.1999 - 07.2000
Landscape Laborer
Orangebrook Golf & Country Club
02.1997 - 11.1999
GED -
Hallandale High School