Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jamal Harris

Orlando

Summary

Dynamic Branch Manager with a proven track record at Hertz Car Rental, driving revenue growth from $1.9M to $2.3M. Skilled in sales management and customer relationship building, I excel in fostering high-performance teams and enhancing operational efficiency. Committed to employee development and achieving performance goals through strategic decision-making.

Overview

4
4
years of professional experience

Work History

Branch Manager

Hertz Car Rental
04.2022 - Current
  • Assisting in daily branch operations and customer service tasks
  • Learning and adhering to company policies and procedures
  • Supporting branch staff with routine inquiries and administrative duties
  • Participating in staff training sessions to enhance product knowledge
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Observing workflow processes to identify areas for improvement
  • Cultivated and grew sales within an 8-member team, fostering a high-performance, results-driven environment.
  • Successfully managed branch financials, increasing revenue from $1.9 million to $2.3 million within a 12-month period.

Product Sales Specialist

Toyota of Orlando
05.2021 - 04.2022
  • Developed and executed tailored sales strategies to enhance customer engagement and satisfaction.
  • Collaborated with marketing team to create promotions that increased product visibility and sales opportunities.
  • Conducted in-depth product demonstrations, effectively showcasing features and benefits to potential clients.
  • Analyzed customer feedback to refine sales tactics and improve overall service delivery.
  • Exceeded sales targets consistently by employing strategic prospecting techniques and persuasive communication skills.
  • Enhanced customer satisfaction through personalized product demonstrations and tailored recommendations.
  • Achieved top sales performer status within the organization due to consistent dedication and drive for success.

Retail Sales Associate

Cellular Sales Verizon
04.2021 - 04.2022
  • Delivered exceptional customer service, enhancing overall client satisfaction and loyalty.
  • Assisted customers in selecting suitable mobile devices and plans, ensuring informed decision-making.
  • Maintained product knowledge of latest devices and promotions to effectively address customer inquiries.
  • Executed inventory management tasks, ensuring accurate stock levels and efficient product placement.

Education

Criminal Justice

Kaplan College
Indianapolis, IN
05-2013

Skills

  • Branch operations management
  • Customer service
  • Customer relationships
  • Excellent time management skills
  • Relationship building and management
  • Excellent work ethic
  • Employee development
  • Decision-making
  • Staff supervision
  • Sales management
  • Sales development
  • Goals and performance

Timeline

Branch Manager

Hertz Car Rental
04.2022 - Current

Product Sales Specialist

Toyota of Orlando
05.2021 - 04.2022

Retail Sales Associate

Cellular Sales Verizon
04.2021 - 04.2022

Criminal Justice

Kaplan College

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