Jamal Johnson
New Orleans,LA
Summary
I am a hardworking and results-driven professional with extensive experience at Take 5 Oil Change, freelance jobs & other establishments excelling in mechanical troubleshooting and safety compliance. Every job I ever had recognized me for optimizing workflows and enhancing customer satisfaction through effective communication and quality control. I’ve proven my ability to mentor teams and manage projects, ensuring timely delivery and adherence to high standards. No tasks is too difficult and I’m always willing to learn, unlearn & relearn if need be. I’ve recently stepped into management roles and will continue to grow as a leader and asset to any team.
Overview
3
3
years of professional experience
Work History
Lube/Certified/Lead Tech/Shop Manager
Take 5 Oil Change
New Orleans, LA
07.2025 - Current
- Assisted in troubleshooting equipment malfunctions and implementing effective solutions.
- Supported maintenance operations by learning to operate various technical tools and systems.
- Collaborated with team members to ensure adherence to safety protocols during daily tasks.
- Participated in training sessions to enhance technical knowledge and operational efficiency.
- Documented service reports detailing equipment status and repairs performed for review.
- Contributed to inventory management by tracking tools and supplies needed for maintenance work.
- Engaged in continuous learning of best practices to improve service delivery standards.
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Optimized workflow for enhanced productivity by streamlining processes and providing technical guidance to team members.
- Monitored and enforced safety measures to mitigate hazards.
- Managed team performance by training, mentoring, disciplining, and motivating employees.
- Adhered to established policies and standards to safely complete projects.
- Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
- Established strong relationships with clients by consistently providing high-quality service and addressing concerns promptly.
- Tested components and systems to evaluate performance and identify concerns.
- Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues.
- Mentored junior technicians, fostering a collaborative work environment that encouraged skill development and knowledge sharing.
- Managed projects from conception to completion, ensuring on-time delivery while staying within budget constraints.
- Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies.
Server
Palace Cafe
New Orleans, LA
02.2023 - 06.2025
- Assisted servers in delivering food and beverages efficiently to enhance guest satisfaction.
- Maintained cleanliness and organization of dining area to ensure optimal dining experience.
- Collaborated with kitchen staff to expedite order fulfillment and minimize wait times.
- Supported inventory management by restocking supplies and monitoring stock levels regularly.
- Communicated effectively with team members to streamline service operations during peak hours.
- Trained new staff on service standards and restaurant protocols for consistent performance.
- Addressed customer inquiries promptly, improving overall guest engagement and comfort.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
Education
No Degree - Broadcast Journalism
Southern University And A&M College
Baton Rouge, LASkills
- Safety compliance
- Mechanical troubleshooting
- Product testing
- Data analysis
- Hospitality and accommodation
- Maintenance and repairs
- Attention to detail
- Quality control
- Works Well Under Pressure
- Tech-Savvy
- Installation
- Equipment maintenance
- Power Tools and Equipment
- Written/Verbal communication
- Mechanical Knowledge
- Heavy lifting
- Deadline oriented
- Hardware installation
- Assembly and production
- Environmental compliance
- Operate machinery
- Power tools
- Instruction/Direction
Timeline
Lube/Certified/Lead Tech/Shop Manager
Take 5 Oil Change
07.2025 - Current
Server
Palace Cafe
02.2023 - 06.2025
No Degree - Broadcast Journalism
Southern University And A&M College