Jamal Kyles
Sterling,VA
Summary
Dynamic sales professional with a proven track record at Vans Shoes, excelling in customer service and team leadership. Recognized for enhancing sales revenue through effective strategies and fostering strong customer relationships. Skilled in inventory control and adept at problem-solving, ensuring a seamless shopping experience while maintaining operational excellence.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Sales Associate Supervisor
Lids Locker Room
Sterling , VA
03.2026 - Current
- Assisted customers with product selection, sizing, and sports merchandise recommendations.
- Operated POS system to process sales, returns, and exchanges accurately.
- Maintained organized sales floor through restocking, folding, and display resets.
- Supported visual merchandising standards to highlight featured team apparel and headwear.
- Answered customer questions about product availability, store policies, and promotions.
- Monitored inventory levels and communicated restock needs to management.
- Prepared fitting rooms and fitting areas for efficient customer use.
- Handled cash transactions while balancing speed, accuracy, and service quality.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Fostered rapport between associates through incentives like friendly competitions which led to heightened motivation among team members.
- Resolved customer concerns promptly, protecting service quality and supporting repeat business.
- Created a positive work environment with clear communication, team building activities, and consistent recognition of achievements.
- Mentored junior sales associates to improve their selling techniques, resulting in higher individual performance.
Sales Associate Supervisor
Vans Shoes
Sterling , VA
02.2023 - 2026
- Collaborated with other supervisors to share best practices and implement improvements across departments.
- Mentored junior sales associates to improve their selling techniques, resulting in higher individual performance.
- Conducted regular inventory audits to maintain accurate stock levels and minimize shrinkage due to theft or damage.
- Coordinated staff training sessions on new products or promotions to ensure all team members were well-informed about current offerings.
- Created a positive work environment with clear communication, team building activities, and consistent recognition of achievements.
- Fostered rapport between associates through incentives like friendly competitions which led to heightened motivation among team members.
- Increased sales revenue by developing and implementing effective sales strategies for the team.
- Addressed disciplinary issues fairly and promptly, providing a strong example for other staff members to follow.
- Implemented targeted marketing campaigns that attracted new customers and increased brand awareness in the local community.
- Organized weekly meetings with fellow supervisors for open discussions on areas needing improvement within the store environment.
- Provided regular feedback on staff performance through evaluations and coaching sessions, promoting continuous professional development.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Attended industry events and conventions to explain sales opportunities.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
High School Diploma -
Parkview
Sterling, VA04.2021
Skills
Customer service
Teamwork and collaboration
Time management
Problem-solving skills
Listening skills
Problem-solving
Multi-tasking strength
Excellent people skills
Reliable and punctual
Exceptional customer service
Goal oriented
Flexible schedule
Cash register operation
Stocking and receiving
Store opening and closing
Sales expertise
Product sales
Guest relations
Inventory control
Building rapport
Certification
CPR and first aid
Timeline
Sales Associate Supervisor
Lids Locker Room
03.2026 - Current
Sales Associate Supervisor
Vans Shoes
02.2023 - 2026
High School Diploma -
Parkview