JAMAL L. CROMITY

• Teaching MEJO581: UX Design and Usability (formally MEJO433 UX Strategy)

• Led designs for Optum Match, supporting $12.7M in contracts for value-based care. Oversaw strategic CX initiatives across healthcare sectors. Managed 2 designers.
• Led the UX strategy and design of the HCEP analytics platform, directly contributing to a successful $270M state contract with Arkansas by delivering an intuitive, data-driven experience aligned with stakeholder needs.
• Drove UX innovation for the Cirrus application by introducing AI-powered design patterns, significantly streamlining workflows and reducing claim-processing time by 40%.

• Led design efforts for the Health Care Engagement Platform (HCEP), managing a team of five designers focused on delivering user-centered solutions. Additionally, oversaw a cross-functional team of eight supporting enhancements to the Cirrus application within the United Strategic Platform (USP). Managed 18 designers.
• Introduced the initial design strategy for the Engagement Platform Analytics tool, which consolidated reporting capabilities for state officials overseeing healthcare data and compliance metrics.
• Managed the contractual partnership with USP, leading a blended team of four designers and four researchers dedicated to advancing user experience improvements across the Cirrus claims adjudication system.

• Served as the lead (and solo) designer for the Optum Data Exchange (ODX), an interoperable data platform, and the Claims Resolution Workflow (CRW), a claims adjudication application.
• Led the design initiative that contributed to Optum securing a $15.3M contract with the State of California by integrating the Diameter system into the Portal module, enabling state officials to track COVID-19 cases more effectively.
• Designed 3 of the 5 new interoperable modules within ODX which included Portal, Account Management (which supported the fulfillment of a $5M contract with SIOX), and Interface Administration.
• Redesigned the flagship Patient Search module, enhancing usability and positioning it as a key component in Optum's bundled service offerings.
• Collaborated with a cross-functional team of developers to redesign CRW, improving the ability for claims agents to efficiently track changes and identify errors during the claims review process.

• Created interaction designs and led customer interviews for Bible.com, Soccer.com and other initiatives.

• Provided great customer experience and guided a cross-functional team toward a standard of excellence for projects estimated at $500M. Collaborated with a team of other architects, visual designers, and usability specialists.
• Served as the client’s primary point of contact with the Design team.
• Ensured design team efforts are in sync with the client’s business goals and expectations.
• Designed multiple net-new interfaces to uplift profit by 25%.

• Led the global CMS web user interaction and designs experience. Responsible for designing systems and architecture through user flows, wireframes, A/B testing, and prototyping.
• Worked on multiple projects concurrently, valued over $440M in revenue.
• Created Lenovo’s global design system, improving conversion by 30%.

Designed features for the new Dialog ProQuest SaaS application by crafting detailed user stories for implementation. Collaborated with a cross-functional team using Agile methodologies and a shared design system to enhance UI interactions and deliver a cohesive user experience.

• Guided end users, and production management team members to analyze and document functional and non-functional requirements.
• Helped identify, translate, and simplify requirements.
• Designed low and high-fidelity mock-up projects with revenue valued over $366M.

• Manuscript writer for the New Review of Information Networking by Routledge of Taylor Francis