Jamal Lacy
Waynesboro,GA
Summary
Dynamic professional with a proven track record in health insurance and sales, exemplified by top performer status at Mv Realty through exceptional negotiation and customer service skills. Expert in policy analysis and Medicare terminology, I excel in translating complex insurance details into actionable insights, boosting client satisfaction and retention.
Overview
3
3
years of professional experience
Work History
Health Insurance Agent
Bloom Insurance Agency
08.2024 - Current
- Maintained compliance with all industry regulations while completing paperwork accurately and efficiently.
- Required to sell mapd plans
- Educated clients on the intricacies of their health insurance policies, empowering them to make informed decisions.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.
- Conducted thorough research on available health insurance plans, staying up-to-date on industry trends and policy changes.
Sales Agent
Mv Realty
01.2023 - 08.2024
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of Type products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Achieved top performer status within the company due to consistent high sales numbers.
- Increased sales revenue by consistently meeting and exceeding sales targets.
Technical Agent
Kellyconnect
03.2022 - 01.2023
- Identified trends in customer concerns, leading to proactive measures and improved product quality.
- Managed high-stress situations calmly and professionally, promoting a positive work environment for team members.
- Collaborated with cross-functional teams to address system-wide issues affecting multiple clients.
- Boosted client retention rates by delivering exceptional technical support and customer service.
- Facilitated remote access sessions when needed, allowing faster issue identification and resolution without on-site visits required.
- Streamlined troubleshooting processes for increased efficiency and quicker problem resolution.
- Diagnosed hardware malfunctions accurately, guiding customers through necessary repairs or replacements.
Education
High School Diploma -
Burke County High School
1057 Burke Veterans Parkway, Waynesboro, Georgia05.2017
Skills
- Policy analysis
- Medicare terminology
- Medicaid proficient
- Health insurance
- Negotiation
- Customer service
- Problem-solving
- Attention to detail
- Multitasking
- Quotes and sales
- Excellent communication
- HIPAA compliance
- Insurance sales
- Insurance policy sales
- Product knowledge
Timeline
Health Insurance Agent
Bloom Insurance Agency
08.2024 - Current
Sales Agent
Mv Realty
01.2023 - 08.2024
Technical Agent
Kellyconnect
03.2022 - 01.2023
High School Diploma -
Burke County High School