Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jamal Mustafa

Jacksonville

Summary

Dedicated professional with a strong safety history and exceptional customer service skills, honed as a City Bus Driver for the Jacksonville Transportation Authority. Proven ability to assist passengers, navigate routes efficiently, and adapt to weather conditions, ensuring timely and secure transport while enhancing overall passenger satisfaction.

Professional driver with significant experience in public transportation. Skilled in safe and efficient operation of large vehicles, maintaining schedules, and providing excellent customer service. Strong collaborator focused on team success and adaptable to changing needs, ensuring reliable service for all passengers. Known for punctuality, route optimization, and maintaining calm demeanor under pressure.

Overview

4
4
years of professional experience

Work History

City Bus Driver

Jacksonville Transportation Authority
09.2024 - Current
  • Drove bus to safely transport passengers over scheduled routes and authorized stops.
  • Reported vehicle traffic violations, vehicle damage, and accidents to management to comply with legal and insurance obligations.
  • Advised passengers of appropriate behavior to reinforce posted rules and maintain passenger safety.
  • Performed pre-trip and post-trip inspections to support safe operating condition of vehicle.
  • Assisted passengers to foster safe loading and unloading from buses during normal transport and emergency situations.
  • Monitored students and other passengers during transit to encourage safe transport.
  • Enhanced passenger satisfaction by providing timely and efficient transportation services.
  • Followed all relevant schedules for routes and arrivals.
  • Assisted passengers with inquiries and requests during trips.

Warehouse Worker

Amazon
09.2021 - 09.2024
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Facilitated smooth operation of loading dock, coordinating efficient loading and unloading of trucks.

Security Officer

Allied Universal Security Services
06.2021 - 09.2021
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Reported suspicious activities and persons to law enforcement.

Education

High School Diploma -

Lone Star Highschool
8050 Lone Star Rd Ste 1, Jacksonville, FL 32211
06-2021

Skills

  • Safe driving practices
  • Elderly and disabled assistance
  • Weather conditions adaptation
  • Defensive driving
  • Passenger assistance
  • Route navigation
  • Basic mechanical skills
  • Customer service
  • Attention to detail
  • Clear communication
  • Disability awareness
  • Strong safety history

Timeline

City Bus Driver

Jacksonville Transportation Authority
09.2024 - Current

Warehouse Worker

Amazon
09.2021 - 09.2024

Security Officer

Allied Universal Security Services
06.2021 - 09.2021

High School Diploma -

Lone Star Highschool

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