Jamal Neff

• Saving at-risk customer relationships by providing the highest level of customer service
• Provide thorough, detailed customer support using various support platforms including email and phone
• Maintain client satisfaction with forward-thinking strategies focused on addressing business needs and resolving client concerns
• Participate in stakeholder strategy sessions, providing feedback and insight that leads to enhanced support quality
• Evaluate account and service histories to identify trends, using data to mitigate future issues

• Enhanced customer satisfaction by promptly addressing and resolving technical issues
• Delivered consistently high-quality support regardless of workload volume or complexity, demonstrating adaptability under pressure
• Managed high-pressure situations calmly, ensuring customers felt heard and supported during their time of need
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business

• Developed target marketing programs for increased customer conversion rates
• Provided menu recommendations based on customer preferences, resulting in upselling opportunities
• Increased sales revenue by building strong rapport with restaurant merchants and recommending appropriate products based on their needs
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge

• Assisted customers with placing event orders over the phone while addressing any needs or revolving concerns

• Achieved high conversion rates by utilizing persuasive selling techniques during inbound calls

•Educated customers about billing, payment processing, and support policies and procedures

• Consistently met or exceeded quotas by implementing strategic sales plans and effective time management