Jamal Robinson
Summary
Organized and dependable successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
I add competence and confidence to every organization I have been in and have been respected by both my peers and management.
Overview
25
25
years of professional experience
Work History
Cover Driver
Dallas Independent School District, DISD
Kleberg Service Center
07.2017 - Current
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Demonstrated strict adherence to safety regulations and traffic laws to safeguard passengers
- Coordinated training programs and curriculum to train drivers on state and district requirements.
- Conducted test screenings for driver candidates and tabulated results.
- Evaluated performance of assigned personnel and provided corrective actions of trainees during simulator training.
- Worked closely with school administration and transportation to maintain smooth operations.
- Trained and Mentor new drivers
School Bus Driver (Standby)
Dallas County Schools
Kleberg Service Center
03.2016 - 07.2017
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Transported passengers safely along prescribed routes according to tight schedules.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Worked closely with school administration and transportation to maintain smooth operations.
- Drafted and submitted reports detailing trips, fuel, mileage, and hours.
Bus Driver
Dallas Area Rapid Transit, Dart
South Oak-cliff Bus Facility
06.2001 - 05.2017
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Conducted pre-trip inspections of bus for safe operation.
- Transported passengers safely along prescribed routes according to tight schedules.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Communicated regularly with central dispatch teams to report delays and route changes.
- Trained and Mentored new operator candidates
Store Manager Rent to Own
Prestige Rentals
Arlington, TX
03.1998 - 05.2001
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Assisted with hiring, training and mentoring new staff members.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Texas Southern University
Houston, TXFuneral Service And Mortuary Science
Dallas Institute of Funeral Service
Dallas, TX05.2007
High School Diploma -
Little Cypress-Mauriceville
Orange, TX06.1990
Skills
- Confidentiality Understanding
- Time Management
- Verbal and Written Communication
- Leadership
- Conflict resolution
- De-escalation
- Training and Mentoring
- Compliance of Company handbook and regulations
- Customer Rapport
- Schedule Management
- Safety Protocols
- Safety Standards
- Accident Reporting
Additional Information
I am a certified facilitator with Bethesda Group : conflict resolution and relationship and Team builder
Timeline
Cover Driver
Dallas Independent School District, DISD
07.2017 - Current
School Bus Driver (Standby)
Dallas County Schools
03.2016 - 07.2017
Bus Driver
Dallas Area Rapid Transit, Dart
06.2001 - 05.2017
Store Manager Rent to Own
Prestige Rentals
03.1998 - 05.2001
Texas Southern University
Funeral Service And Mortuary Science
Dallas Institute of Funeral Service
High School Diploma -
Little Cypress-Mauriceville