Jamal Robinson
Summary
Organized and dependable successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
I add competence and confidence to every organization I have been in and have been respected by both my peers and management.
Overview
25
25
years of professional experience
Work History
Cover Driver
Dallas Independent School District, DISD
07.2017 - Current
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Demonstrated strict adherence to safety regulations and traffic laws to safeguard passengers
- Coordinated training programs and curriculum to train drivers on state and district requirements.
- Conducted test screenings for driver candidates and tabulated results.
- Evaluated performance of assigned personnel and provided corrective actions of trainees during simulator training.
- Worked closely with school administration and transportation to maintain smooth operations.
- Trained and Mentor new drivers
School Bus Driver (Standby)
Dallas County Schools
03.2016 - 07.2017
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Transported passengers safely along prescribed routes according to tight schedules.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Worked closely with school administration and transportation to maintain smooth operations.
- Drafted and submitted reports detailing trips, fuel, mileage, and hours.
Bus Driver
Dallas Area Rapid Transit, Dart
06.2001 - 05.2017
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Conducted pre-trip inspections of bus for safe operation.
- Transported passengers safely along prescribed routes according to tight schedules.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Communicated regularly with central dispatch teams to report delays and route changes.
- Trained and Mentored new operator candidates
Store Manager Rent to Own
Prestige Rentals
03.1998 - 05.2001
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Assisted with hiring, training and mentoring new staff members.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Texas Southern University
Houston, TXFuneral Service And Mortuary Science
Dallas Institute of Funeral Service
Dallas, TX05.2007
High School Diploma -
Little Cypress-Mauriceville
Orange, TX06.1990
Skills
- Confidentiality Understanding
- Time Management
- Verbal and Written Communication
- Leadership
- Conflict resolution
- De-escalation
- Training and Mentoring
- Compliance of Company handbook and regulations
- Customer Rapport
- Schedule Management
- Safety Protocols
- Safety Standards
- Accident Reporting
Additional Information
I am a certified facilitator with Bethesda Group : conflict resolution and relationship and Team builder
Timeline
Cover Driver
Dallas Independent School District, DISD
07.2017 - Current
School Bus Driver (Standby)
Dallas County Schools
03.2016 - 07.2017
Bus Driver
Dallas Area Rapid Transit, Dart
06.2001 - 05.2017
Store Manager Rent to Own
Prestige Rentals
03.1998 - 05.2001
Texas Southern University
Funeral Service And Mortuary Science
Dallas Institute of Funeral Service
High School Diploma -
Little Cypress-Mauriceville
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