Jamal Slaughter
Decatur,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Bank of America
Decatur, GA
07.2022 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Collected deposits or payments and arranged for billing.
Amazon DSP
Amazon
Forest Park, GA
02.2021 - 05.2022
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Received daily delivery instructions and route assignments from dispatch.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Managed inventory levels during deliveries by verifying load counts against shipping manifests.
Warehouse Lead
DHL Supply Chain
Union City, GA
09.2019 - 04.2021
- Managed day-to-day activities within the warehouse by assigning tasks among workers efficiently.
- Staged and sorted products for loading.
- Used computer and company software to enter shipment and inventory records.
- Coordinated daily operations within the warehouse, including receiving, picking, packing, shipping, and returns processing.
- Supervised a team of 10 warehouse associates, providing guidance and support to ensure efficient workflow.
- Operated forklifts, pallet jacks and variety of warehouse mechanical equipment according to safe operating standards.
- Performed cycle counts to verify physical stock against system-generated data.
- Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
Machine Operator
Market Grocery Company
Forest Park, GA
10.2017 - 01.2019
- Observe machine operations to detect any problems or defects in the finished product.
- Adjust machine settings to complete tasks accurately.
- Load raw materials into machines according to specified measurements.
- Ensure that safety guidelines are followed at all times while operating machinery.
- Monitor the feed and speed of machines during the machining process.
- Record production information such as quantities produced and materials used on daily logs.
- Perform periodic maintenance on machines such as cleaning and lubrication.
- Maintain records of completed work and production data including volume produced and time required for each task.
Education
Associate in Electronics Engineering Technology - Comptuer Science
Gordon State College
Barnesville, GA05-2015
High School Diploma -
Cedar Grove High School
Ellenwood, GA05-2011
Some College (No Degree) - Computer And Information Systems Security
Georgia Gwinnett College
Lawrenceville, GASkills
- Report Generation
- Paperwork Processing
- Scheduling
- Call Management
- Information Security
- Product Knowledge
- Inbound and Outbound Calling
- Data Entry
- Complaint Resolution
- Data Collection
- Microsoft Office Expertise
- Positive and Professional
- Administrative Support
- Typing 60 WPM
- Technical Support
- Call Center Operations
Certification
- Licensed Forlift
- Machine Operator License
- Google IT Certifiate Training
- Certified E-Commerce Lead, DHL
- Associate In Electronics Technology
Timeline
Customer Service Representative
Bank of America
07.2022 - Current
Amazon DSP
Amazon
02.2021 - 05.2022
Warehouse Lead
DHL Supply Chain
09.2019 - 04.2021
Machine Operator
Market Grocery Company
10.2017 - 01.2019
Associate in Electronics Engineering Technology - Comptuer Science
Gordon State College
High School Diploma -
Cedar Grove High School
Some College (No Degree) - Computer And Information Systems Security
Georgia Gwinnett College