Jamal Small
Raleigh,NC
Summary
Dynamic project manager and small business owner with a proven track record at Mal’s and Los LLC, excelling in customer relations and relationship building. Expert in developing project plans and optimizing resource allocation, ensuring timely delivery and exceptional client satisfaction. Strong communicator with a commitment to operational excellence and team collaboration.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Termite Technician
Hometeam Pest Defense
Raleigh, NC
2019 - 2022
- Conducted thorough inspections to identify termite infestations and damage.
- Applied appropriate treatments using industry-standard tools and techniques.
- Documented treatment plans and customer interactions for accurate record-keeping.
- Educated clients on prevention strategies and maintenance solutions for pest control.
- Collaborated with team members to ensure efficient workflow and service delivery.
- Assisted in training new technicians on procedures and best practices.
- Expanded professional knowledge with ongoing training on industry developments, ensuring up-to-date expertise in termite control techniques.
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
- Applied chemical solutions on building surfaces to eliminate pests.
Warehouse Associate
Walmart Distribution
Henderson NC
2015 - 2019
- Operated forklifts and pallet jacks to efficiently move products within warehouse.
- Received and inspected incoming shipments for accuracy and quality compliance.
- Organized inventory storage to optimize space and improve accessibility.
- Assisted in maintaining cleanliness and safety standards throughout the facility.
Owner/ Project Manager
Mal’s and Los underground utility services
Henderson Nc
2023 - Current
- Coordinated project timelines and deliverables across multiple departments to ensure on-time completion.
- Developed project plans utilizing Gantt charts and other scheduling tools for efficient resource allocation.
- Facilitated regular team meetings to communicate progress, address challenges, and adjust strategies as needed.
- Managed stakeholder relationships, ensuring clear communication of project goals and expectations throughout lifecycle.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Assembled and installed underground pipe, fittings, and valves of various sizes.
Education
High School Diploma -
Vance County Learning Center
Henderson NC06.2010
Skills
Customer relations
Small business operations
Relationship building
Verbal and written communication
Certification
CDL Certified
Timeline
High School Diploma -
Vance County Learning Center
Termite Technician
Hometeam Pest Defense
2019 - 2022
Warehouse Associate
Walmart Distribution
2015 - 2019
Owner/ Project Manager
Mal’s and Los underground utility services
2023 - Current